Payments Senior Work Lead at Comerica Bank
Comerica Bank · Farmington Hills, United States Of America · Onsite
- Senior
- Office in Farmington Hills
Successful incumbent has time management and organizational skills, effective decision making, advanced problem resolution, and the ability to identify opportunities for process efficiencies.
- Demonstrates leadership skills and stands in when managers are unavailable during meetings, paid time off or other circumstances.
- Prioritizes, distributes, and monitors specific responsibilities daily for operators and self, helping to ensure productivity standards, service levels, and customer needs are met.
- Works to resolve more complex production related issues within the business unit with the ability to escalate significant production issues to the appropriate leader in a timely manner.
- Demonstrates ability to work independently with limited supervision proactively resolving customer or client issues.
- Required to participate in projects impacting business unit with ability to document procedural changes to department processes.
- Maintains and develops key client relationships while communicating efficiently and professionally in all interactions, written and verbal.
- Adapts to changing environments, situations, and job responsibilities. Remains flexible and adaptable to change.
- Collaborates with other internal departments and management to provide the necessary support and action to fulfill broader group goals and objectives.
- Ability to identify and recommend changes to operational procedures for efficiencies within the department and other related business units.
- Looks for opportunities to develop own skills and knowledge as well as developing the team while driving towards continuous improvement.
- Provides insight on operator performances to assist management with interim and annual reviews.
- Responsible for ensuring procedures are updated as needed and necessary training is provided to associates.
- Participates in various audit reviews, risk assessments, and compliance related tasks.
- Conducts various operational controls to mitigate losses and regulatory compliance.
- Maintains a strong comprehension of key operational risks and significant regulations that apply to group.