Community Service Aide/School Speed Zone Came at undefined

Community Service Aide/School Speed Zone Camera

Traffic Enforcement Officer

EEO Class Code: Administrative Support Worker

Union Status: Unclassified

FLSA Code: Non-Exempt

The Town of Pembroke Park

Job Description

Department:  Police

Supervises: None

Position Reports To: Police Lieutenant

Sworn: No

Job Specifications

NATURE OF WORK

Performs technical, administrative, operational, and field work supporting law enforcement functions. Work involves responding to a wide variety of non-emergency calls requiring a law enforcement response but not requiring the presence of a certified law enforcement official. Employees in this classification also review, process, and document violations captured by the Town’s Automated School Zone Speed Enforcement Program. Employees in this classification have no arrest powers. Work is performed under general supervision with limited latitude in the use of initiative and independent judgment.

STATE OF EMERGENCY

When normal operations of Town departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the Town. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. This is a condition of employment.

ESSENTIAL DUTIES
The duties listed below are the normal duties and responsibilities of this position. The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related, or reasonable within the scope of the position.

Law Enforcement Support

• Receives and responds to concerns and complaints of a non-emergency nature not requiring the presence of a certified law enforcement officer (e.g., vandalism, theft reports, parking complaints, illegal dumping).
• Responds to vehicular accidents, investigates cause, identifies party(s) at fault, issues citations, testifies in court, and summons necessary law enforcement support as indicated.
• Renders assistance to injured/distressed persons; completes accident reports.
• Assists certified officers and/or crime scene technicians as directed during investigations to include dusting/lifting latent prints, taking photographs, collecting/processing evidence, and protecting chain of custody.
• Performs traffic management duties by addressing abandoned/stalled vehicles, directing traffic, dispatching for tow services, and completing towed vehicle reports.
• Completes missing persons reports; assists in locating and returning missing persons to proper domiciles.
• Enters and retrieves data and information in law enforcement data systems; generates reports regarding activities, incidents, accident responses, and non-emergency calls.

Automated School Zone Speed Enforcement Program

• Reviews, validates, and processes violations captured by automated speed enforcement cameras.
• Ensures photo and video evidence packages meet evidentiary standards.
• Coordinates with program vendors (e.g., Blueline Solutions) regarding calibration, accuracy, and technical issues.
• Prepares and submits documentation for adjudication, including hearing packets and subpoenas.
• Provides sworn testimony in court or hearings regarding traffic crash investigations, automated enforcement operations, or evidentiary reliability.
• Tracks program statistics and outcomes (warnings, dismissals, citation volumes, revenue) and prepares periodic reports for leadership and the Town Commission.
• Maintains compliance with applicable laws, ordinances, and policies governing traffic enforcement.

Community Engagement & Public Education

• Addresses community questions and complaints with professionalism and transparency.
• Supports public education campaigns, including school safety events and bilingual (English/Spanish) outreach.
• Represents the Department in hearings, court proceedings, and community events.

KNOWLEDGE, SKILLS, ABILITIES

The CSA/School Speed Zone Camera Traffic Enforcement Officer should possess the following knowledge, skills, and abilities:

• Knowledge of applicable federal, state and local regulatory laws, standards, ordinances, and requirements governing traffic and automated enforcement.
• Knowledge of investigative methods, traffic crash procedures, and evidence handling.
• Skill in adapting to a changing work environment, competing demands and ability to deal with frequent changes, delays or unexpected events.
• Ability to work independently, prioritize tasks, and adapt to changing conditions.
• Proficiency in computer-based case management systems, data entry, and report writing.
• Strong oral and written communication skills; effective in court testimony and community engagement.
• Ability to establish and maintain effective and cooperative working relationships.
• Ability to deal courteously and effectively with the general public.
• Bilingual (English/Spanish) communication preferred.

MINIMUM REQUIREMENTS

• High school diploma or valid equivalent (Associate’s or Bachelor’s degree preferred).
• At least six (6) months of related work experience or customer service.
• Must be 18 years or older at the time of employment.
• Must possess or be able to obtain by time of hire, a valid Florida driver’s license.
• Must have National Incident Management System (NIMS) certification or obtain within one year of employment.
• Must pass background check, drug screening, and meet all Department hiring standards.

PREFERRED REQUIREMENTS

• Traffic Crash Investigation experience.
• Previous experience in a law enforcement agency or as a Community Service Aide (CSA).
• Florida Law Enforcement Certification (active or retired) or equivalent traffic enforcement experience.
• Public speaking or community engagement experience.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential duties and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, sit, see, speak, hear, and use hands and fingers to operate a computer, telephone, or other electronic device. 
• Occasional light to heavy lifting may be required.
• Frequent need to walk, run, lift, and climb. 
• Work involves potentially hazardous, controllable, and life-threatening situations. 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential duties and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Moderate noise (business office with computers, telephones, printers, fax machines, photocopiers, filing cabinets, and light traffic)
• Ability to work within a confined area
• Ability to work in a computer station for an extended period
• The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• May be requested to work nights and weekends for special Town events, Commission meetings/workshops, emergencies, and other Town-related activities.
• May be potentially exposed to hostile environments.

BENEFITS

The Town of Pembroke Park, for recruitment and retention purposes, offers a comprehensive benefits package to its employees. The following is a list of some of the benefits offered to its employees:

• Paid Time Off: Holidays, Vacation, Sick, Bereavement, Volunteer, Unpaid Personal Leave, and an Annual Personal Day. Paid time off encourages and supports a healthy work-life balance and helps to retain and attract talent.
• Medical (Employee Only coverage is 100% paid by the Town. Dependent & Family coverage is 80% covered by the Town) Starting October 1, 2025, the Town is proud to announce that all medical coverage will be paid 100% by the Town.
• Dental (All coverage is 100% paid by the Town)
• Vision (All coverage is 100% paid by the Town)
• Life (All coverage is 100% paid by the Town)
• Flexible Spending Account (FSA)
• Additional Voluntary Life
• Short-Term Disability (All coverage is 100% paid by the Town)
• Long-Term Disability (All coverage is 100% paid by the Town)
• Other Voluntary Supplemental Insurance through Aflac
• Educational/Tuition Reimbursement
• Retirement Benefits such as Florida Retirement System (FRS), 457b, and ROTH IRA
• Employee Assistance Program (EAP)

The Town of Pembroke Park is an Equal Opportunity Employer that does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.