Fitness Receptionist at Kohler Co.

About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.  

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability

About the Role
We are currently looking for a Receptionist to join our fitness team on a casual basis. The Fitness Centre at the Old Course Hotel offers the ideal wellness environment. Our dedicated team of fitness professionals can help fulfil personal needs, catering to all levels of expertise, experience and fitness levels.

The Fitness Receptionist provides a friendly, efficient, and professional first impression to everybody arriving at the Kohler Water Fitness Centre. In this role, you will ensure that all the day-to-day running of the reception duties, such as memberships, class bookings, emails, telephone calls and retail, are carried out in a professional manor.

Your responsibilities will include;

• Open and close the Fitness Centre including turning on/off all lights, TVs, computers, music, CCTV, cash in registers.
  
• Test the swimming pool, hot tub and pool alarm and record readings.
  
• Answer all telephone calls, emails and App enquires promptly and professionally.
  
• Deal with all guests, members and day guest requests at the desk.
  
• Ensure area is clean and tidy whilst displaying a 5* environment.
  
• Ensure all classes, swimming pool and gymnasium bookings are scheduled.
  
• Ensure all paperwork is completed correctly and recorded
  
• Deal with all new membership enquiries, record information on waiting list and inform them when a space becomes available.
  
• Provide fitness inductions as required, demonstrate equipment and take fitness classes.
  
• Adhoc duties
  

To be successful in this role you will have the following qualities and experience:

• Level 2 or equivalent in Gym Instructor (Essential)
  
• Good time management including start and finish times.
  
• Excellent interpersonal and communication skills.
  
• Energetic and positive attitude.
  
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
  
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome.
  
• Computer literate.
  
• Previous Reception experience (desirable)
  
  

Hours
Causal Contract

Salary
£12.85 per hour
FTE £26,728 per annum

Benefits

• Free meals and drinks in our complimentary staff canteen
  
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course
  
• Wider group discounts within Kohler group.
  
• Free access to our on-site gym and spa facility.
  
• Free access to our The Dukes Championship Golf Course
  
• 24/7 access to the Employee Assistance Programme
  
  

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.