Run Analyst at Inetum

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

This team is responsible for providing management back offices, marketing and sales teams, as well as partners, with functional and efficient Protection tools. Within the Tribe Prévoyance , you integrate a Squad as an IT analyst to ensure the management of requests and the monitoring of production incidents managed by the Protection Department in compliance with defined commitments.

Responsibilities:

• Application support Production monitoring Incident management,
• Problem identification
• Qualify incident and root cause analysis
• Escalate fixing proposals
• Guarantee the management of incident requests:
  • Guarantee production monitoring (processing of TDI, IRO files, problem management, review of authorizations, monitoring of end-of-month treatments, management of ICP / PCA service continuity plans)
  • Qualify the incident files and show strength of proposals.
  • Analyze any malfunction detected, diagnose it and solve it or, if necessary, call on the team concerned by monitoring its resolution.
  • Conduct checkpoints at the major stages of the project and alert in the event of non-compliance in connection with squad members ( Tech lead, developers, IT engineer)
  • Alert its management and the Squad of any major malfunction detected.
  • Give the first orientations of feasibility, complexity, by contributing to the choice of the corrective solution in collaboration with the Squad members
• Guarantee the performance of operational monitoring over the allocated period by ensuring responsiveness to the restoration of service and in compliance with SLAs:
  • Assess the risks that may arise during your work and on the scope of responsibility.
  • Guarantee the objectives and the deadlines of realization by guaranteeing the respect of the SLAs.
  • Identify and request essential resources.
  • Develop the functional or technical macro-solution (depending on its field) by seeking, if necessary, the necessary resources and expertise
• Validate the solution, the functional or technical hypotheses (depending on its field)
• Guarantee the updating of deliverables specific to the operation of the RUN according to norms and standards.
• Be an actor in the rise of his skills (functional and technical) on its perimeter (new project, extension perimeter, etc.):
  • Participate in meetings and committees related to its scope of intervention.
• Contribute to communication around his profession:
  • You guarantee communication to the various stakeholders at the frequency defined with customers (business lines).
• Organize documentation/knowledge base of our solutions:
  • Keep it updated with the most FAQ from our clients and Bug fixing information.
  • Prepare technical documentation.
  • Continuous improvement approach, reducing the incidents.
  • Challenge the team and share ideas.

Technical Skills:

• At least 3+ years of experience in similar position.
• Experienced in application production run support
• Incident Management on Web front systems and associated APIs
• Knowledge on web technology (Java EE, Rest and SOAP Web Services, APIs, angular, Responsive web applications)
• Fluent in French