Customer Service Representative /Dispatcher at Flynn Group of Companies
Flynn Group of Companies · Mississauga, Canada · Onsite
- Professional
- Office in Mississauga
At Flynn, it's not just a job, it's a career
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day in the Life:
Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
Respond promptly to client’s inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issue
What We Offer:
Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is “Flynn Family Winning Together”!
What We Are Seeking:
Experience: 3+ years of related Customer Service experience
Familiarity with the construction or roofing industry is preferred but not mandatory
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to manage multiple customer portals for invoicing and service coordination
After hours and weekend availability as required
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A Day in the Life:Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephoneRespond promptly to client’s inquiries and meet client timeframesCommunicate with clients through various channels, such as online portalsCommunicate and coordinate with internal Service Departments across Canada and the USCarefully identify problems that might arise from operations with the use of ethical procedures and professional judgmentHandle complaints, provide appropriate solutions and alternatives and follow up to ensure resolutionObtain and evaluate all relevant information to handle inquiries and complaintsEscalate requests and unresolved issues to the designated resource as requiredKeep records of customer interactions; record details of inquiries, comments and complaintFollow communication procedures, guidelines and policiesProvide accurate invoicing to all Strategic ClientsIdentify any discrepancies between contract amounts and invoice amount and resolve any issue What We Offer:Great Perks and DiscountsAmazing Benefits and RRSP matching program Great environment where our motto is “Flynn Family Winning Together”! What We Are Seeking:Experience: 3+ years of related Customer Service experienceFamiliarity with the construction or roofing industry is preferred but not mandatoryPost-secondary education is preferredExcellent verbal and written communicationMust be computer literate with proficiency and working knowledge of database and reporting toolsAbility to manage multiple customer portals for invoicing and service coordinationAfter hours and weekend availability as required
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.
