Part-Time Floater/Patient Coordinator at Raleigh Radiology LLC

Description

Status: 3/4 Part Time

Location: Fuquay-Varina, Fuquay South, Holly Springs

Work Hours:  Days, locations, and work hours may vary

MAJOR DUTIES AND RESPONSIBILITIES

A. General Duties

1. Maintains standards of professional care and maintains patient confidentiality.

2. Implements policies and procedures of Raleigh Radiology.

3. Establish and maintain open communication.

4. Maintains a clean, safe, and well-maintained supply environment for patients and staff.

5. On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs; serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect; conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful and kind with dealing with team members, visitors, public and all employees.

6. Greet and check in patients.

7. Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide other information.

8. Communicates with patients and clinical personnel to accurately schedule patients for appointments.

9. Collect and enter all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.

10. Determine and accept required payments, including co-pays and deductibles.

11. Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

12. Ensure each account is registered accurately and completed prior to final billing.

13. Answering and triaging incoming phone calls to get the most appropriate personnel or department.

14. Performs other duties and accepts responsibilities, as assigned, including but not limited to scheduling and order entry.

B. Safety/Infection Control

1. Adheres to safety/infection control policies and procedures.

2. Reports unsafe work areas and assures follow-up.

3. Assesses patients and plans appropriately for safety/infection control.

4. Assures that all equipment necessary for the provision of care is readily available and in working order.

5. Reports incidents and unusual occurrences according to department policies.

6. Wear protective aprons, eyewear, masks, gloves, and radiation monitoring devices, as required for each procedure.

Requirements

Education: Minimum: High School graduate

Experience: Minimum: One year in a hospital or outpatient healthcare setting with extensive experience. Front desk and registration experience are a plus. Must have good customer service skills and patient interaction, be able to work independently and maintain strict confidentiality. Must be proficient in use of computers.