Customer Service Rep at Bay Industries Inc

Description

The Customer Service Representative supports customers along with the plant manager and district sales managers to assure the highest level of customer satisfaction. On a regular basis, this position will contact accounts and build relationships with customers. Additional responsibilities for this position include coordinating files, answering incoming phone calls, ordering office supplies and sending/receiving mail and freight packages. 

Responsibilities:

• Utilizing Axapta software for printing paperwork, labels, picking tickets, and sales receipts.
• Enters data and imports orders into the computer system.
• Generates BOL’s using Rate Linx and contacts carriers to schedule pick-ups.
• Confirm order status, shipments, and deliveries dates and times to customers.

Qualifications:

• Three years of office experience, with proper phone etiquette, and communication skills, preferred.
• Three years of customer service experience, preferred.

Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families. 

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives. 
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events. 
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***