Quality Complaint Coordinator CA (62767) (Livermore, US, 94551) at D-Career

Objective 

To provide support to ensure customer satisfaction through; the facilitation of the complaint management processes for internal and external customers, tracking and managing improvement projects which helps the position of the company and tracking and reporting external costs incurred as a result of nonconformance. This position also may serve as the primary point of contact for various internal and external customers. 

Principal Activities

• Supports process adherence to complaint management processes and KPI's for the plant for all customers (tracking, monitoring, and escalating complaint status)
• Responsible for administration of complaint management processes in QSYS including opening and closing complaints for internal/external complaints.
• Ensures the timely and accurate response to internal and external claims
• Supports in the problem analysis and corrective action process through the use of problem solving tools (8D, 5Y, Ishikawa, etc.) for quality failures.
• Tracks the creation and implementation of corrective actions to ensure timely closure of assigned measures.
• Collects and organizes all relevant information required to open/close QSYS complaints including necessary problem solving documentation and ensuring all costs are captured and documented

Benefits

• Competitive pay structure.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Career development opportunities and tuition reimbursement.
• Employee discounts on company products and services.
• Fun and inclusive company culture with regular team events.
• Opportunities for advancement and professional growth.

Job Requirements

High School Diploma/GED or equivalent experience

Associate Degree Preferred 

Pay Range

$67,500 - $82,500K