Clinic Services Specialist - Psychiatry in Iowa City, Iowa, United States at The University of Iowa

The Department of Psychiatry is seeking a full-time Clinic Services Specialist to provide daily scheduling support to all psychiatry outpatient clinics. Responsibilities include coordination of clinical visits/schedules, managing incoming referrals, acting as access navigator, communicating with patients and families, and collaborating with nursing, medical staff, and clinicians.  The Clinic Services Specialist will identify and correct scheduling errors, utilize service recovery resources, serve as a lead scheduler to ensure all scheduling guidelines are followed by coaching and communicating information to other scheduling team members, will receive and document all incoming records for new patients, and handle all urgent cases within 24 hours.  

Characteristic Duties and Responsibilities
Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered. 
Responsible for the review of daily logs and notes from clinical staff to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation. 
Uses discretion and independent judgment in handling patient or physician complaints by documenting and forwarding to appropriate administrative staff. 
Collaborates with nursing triage to coordinate complex patient referrals for appropriateness to be seen in Psychiatry.  
Assists with resolving immediate and future scheduling issues by working directly with clinical supervisor and clinic medical directors.
Manages a backlog of patients needing to be scheduled.
Attends staff meetings.
Manages work-drivers in Epic.
Works with clinical medical directors and providers to develop templates for clinic volume to assure level loading of clinics and maximum efficiency and optimal utilization of providers.
Provides back up coverage for patient registration, check in/check out, and follow up appointment scheduling as necessary. 
Notifies supervisor of unresolved scheduling issues.  
Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
Coordinates appointments for Psychiatry/Psychology patients and other UI Healthcare departments when needed.
Communicates information regarding schedule changes to Psychiatry/Psychology providers, clinic medical directors and supervisor.
Follows all scheduling policies and trains schedulers as needed through written and verbal communications.
Provides feedback to management on means to achieve goals and resolve service issues.
Prepares reports by managing and analyzing scheduling data regarding no shows, cancellations, etc.
Contributes ideas and seeks opportunities to improve assigned processes.  
Provides training for new staff scheduling for Psychiatry/Psychology.
Performs other duties as assigned.

Supervision Received: 
This position reports to the Clinic Services Coordinator in the Department of Psychiatry.

Percent of Time: 100%, full time
Appointment Type:  Professional and Scientific 

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or [email protected].  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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