Volunteer Services Lead (4680) at Silverchain

Volunteer Services Lead

• Permanent full-time opportunity
• Based in Osborne Park
• Working from home & working the office – true flexibility

The opportunity 

Silverchain are seeking an experienced individual to join the State Operations Support team on a permanent full-time basis. This role will be based at our Silverchain Osborne Park head office & will include an element of working from home. We are proud to be able to offer true flexibility and work life balance. We are open to working hours of 7.30am - 3.30pm or 8am - 4pm Monday to Friday. 

Our Volunteer Services Lead will lead and manage all volunteer initiatives, including the development and implantation of the Volunteer Strategy within the state. Working in partnership with operational leads and with two direct reports, the role will support the effective utilisation of volunteers across all functional areas of WA.

Key responsibilities

• Lead and support Volunteer Coordinators to manage volunteer attraction, onboarding, engagement and retention
• Oversee deployment of volunteers across WA, ensuring resource are used effectively to meet service needs
• Build and maintain strong relationships with operational leaders and service lines that reply on volunteer support
• Work with internal teams to assess service demand and adjust volunteer allocation as needed
• Daily supervision and guidance to Volunteer Coordinators, promoting a positive and high performing team culture
• Support centralised functions within the broader Operations Support team, contributing to cross-functional activities and improvement initiatives
• Maintain governance framework to ensure volunteer engagement is safe, compliant and aligned with organisational standards
• Produce and maintain cyclical activity reports and analytics to inform decision making, monitor utilisation trends and support strategic planning for volunteer services in WA
• Coordinate volunteer recognition and engagement activities to promote a positive volunteer experience

About you

• Demonstrated experience in volunteer management, with experience developing and implementing an effective Volunteer Strategy.

• Demonstrated experience managing change, effectively leading and developing a culture of volunteerism, volunteer appreciation and volunteer utilisation.

• Demonstrated experience in monitoring workplace culture, processes, systems, and programs to determine effectiveness and the ability to identify emerging risks or trends and mitigate as required.
• Highly developed interpersonal and relationship management skills, with a proven ability to collaborate effectively with internal and external stakeholders.

• Proven ability to monitor and present meaningful insights from workforce/volunteer analytics to inform continuous improvement and support the creation of governance frameworks.
• Excellent communication and presentation skills, including the ability to develop briefing papers and other documents accurately and in short time frames.

• Values led, professional, safe and supportive leadership style.
• A relevant tertiary or post graduate qualification is desirable.
• Health sector experience is desirable

Benefits

• Competitive hourly rate+ super+ the ability to packaging of up to $18,550
• Leave loading payments
• Extensive orientation and on-the-job training
• Comprehensive health and wellbeing resources and support (including 4 annual mental health service sessions for you and your family)
• Exclusive fitness and health insurance discounts (12% discount with HBF)
• Paid parental leave of 12 weeks
• Leave loading payment
• Subsidised gym membership with participating gym partners

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply’.

About Silverchain Group 

Silverchain is one of Australia’s leading in-home care specialists, providing health and aged care services to 140,000 clients a year.

Trusted by Australians to deliver care that is differentiated by quality and safety for 130 years, we provide home care services in all states of Australia, and the ACT.

We employ nurses, doctors, allied health, care experts, and a dedicated research and innovation division and are proud members of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation, where employees can be authentic, respected, and celebrated.

Our ambition is to create a better home care system for everyone. Our ambition is to create a better home care system for all Australians.

We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.