Tech Services Operations Specialist **Internal Only** at Lush
Lush · Villawood, Australia · Hybrid
- Professional
- Office in Villawood
Who We Are:
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Diversity Matters:
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Key Info:
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Diversity Matters:
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Key Info:
- Job title: Operations Specialist, Tech Services
- Role type: Full Time (weekend coverage required)
- Reports into: General Manager, Digital
- Location: Hybrid/Villawood, NSW
- Closing date: 10th October
- Ideal starting date: As soon as possible
THIS ROLE IS OPEN TO CURRENT LUSH EMPLOYEES ONLY
About the Role:
The Tech Services team at Lush plays a crucial role in empowering our people through technology. As the first point of contact for all tech-related issues and questions, you will provide timely, friendly and knowledgeable support to teams in shops, offices and remote locations across Australia and New Zealand.
We’re looking for a capable, curious and reliable all-rounder to join the Tech Services team. This is a hands-on role covering frontline support, vendor and contract management, infrastructure coordination and project delivery.
You will be part of the team that keeps our day-to-day tech operations running smoothly. Resolving urgent tickets, managing vendors, finding cost savings, rolling out platforms and supporting business-critical systems.
This role reports into the General Manager, Digital and will be a trusted operator across the wider tech function. It suits someone with a couple of years’ experience in technical support or IT operations who wants to broaden their scope and take real ownership. It’s a mix of help desk, project delivery and vendor management, with plenty of room to grow.
Cover letters are appreciated.
We’re looking for a capable, curious and reliable all-rounder to join the Tech Services team. This is a hands-on role covering frontline support, vendor and contract management, infrastructure coordination and project delivery.
You will be part of the team that keeps our day-to-day tech operations running smoothly. Resolving urgent tickets, managing vendors, finding cost savings, rolling out platforms and supporting business-critical systems.
This role reports into the General Manager, Digital and will be a trusted operator across the wider tech function. It suits someone with a couple of years’ experience in technical support or IT operations who wants to broaden their scope and take real ownership. It’s a mix of help desk, project delivery and vendor management, with plenty of room to grow.
Cover letters are appreciated.
Key Responsibilities
- Actively manage our vendor relationships, coordinate support requests, track SLA performance, and keep external partners accountable
- Providing L1/L2 Support to shops, offices, and manufacturing teams
- Assist with hardware operations including procurement, provisioning, and deployment across a range of OS
- Support onboarding and adoption of new systems, including providing support, training and guidance to lift digital fluency across the business.
- Maintain strong knowledge of our global and local tech stack, to ensure effective troubleshooting and informed decision-making
- Develop and maintain relationships with global counterparts to promote alignment and knowledge sharing
- Support contract renewals and procurement with a focus on value, service, and alignment with our digital ethics and standards
- Champion smart, sustainable ways of working using modern platforms and tools to drive efficiency
Help shape and improve internal processes, service quality, and the overall user experience of our systems
Skills, Knowledge and Expertise
- Clear communicator, active listener and calm under pressure
- Open minded about platforms and has a passion for improving business tools and processes
- Practical knowledge of modern business tools, systems and troubleshooting
- Works independently and prioritises well in a busy, multi-tasking environment
- Has a keen and active interest in consumer and business technology
- Comfortable learning custom platforms and solving unfamiliar problems
- Organised, detailed, and always thinking a step ahead
- Practices data privacy compliance, and values ethical technology use
- Retail or manufacturing environment experience is a bonus
Our Perfect Match Is:
- Working for Lush, but looking for something new
- Comfortable working with local and global teams
- Detailed-oriented, pragmatic, and kind
- Able to work from our Villawood office 3 days a week
Benefits
- 50% discount on Lush products
- Profit-based bonus
- Paid day off for your birthday
- Employee assistance programme
