Windows and AD Support at Kyndryl

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills & Experience: 
• 6–10 years of experience in Windows Server and AD support with at least 3+ years in an L3 capacity. 
• Strong expertise in Windows Server (2012/2016/2019/2022) administration and troubleshooting. 
• In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, DFS, and replication. 
• Proven experience in SSO (ADFS, Azure AD SSO) troubleshooting and integrations. 
• Experience in Azure AD application integrations and hybrid identity management. 
• Hands-on experience with performance tuning, capacity management, and availability planning. 
• Strong RCA preparation skills and ability to perform repeat incident analysis. 
• Proficiency with DR planning, execution, and validation. 
• Familiarity with ITIL processes – Incident, Problem, Change, and Continual Service Improvement. 

Key Responsibilities: 
Windows & Infrastructure Management 
• Provide L3-level support for Windows Server environments, ensuring maximum availability and reliability. 
• Handle escalations from L1 and L2 teams for complex and critical issues. 
• Perform system performance tuning and optimization, including OEM-recommended improvements. 
• Plan and execute Disaster Recovery (DR) drills in line with DR setup and recovery procedures. 
• Maintain availability and capacity plans for Windows and AD environments. 
• Drive automation of routine activities to improve efficiency and reduce manual interventions. 
• Lead continual service improvement (CSI) initiatives and execution. 
Active Directory & Identity Services 
• Maintain, reconfigure, and optimize Active Directory services. 
• Troubleshoot and resolve Single Sign-On (SSO) issues including ADFS and Azure SSO integrations. 
• Manage and support Azure AD application integrations. 
• Perform repeat incident/alert analysis to identify root causes and implement preventive measures. 
• Prepare and review Root Cause Analysis (RCA) reports for major incidents. 
Documentation & Knowledge Management 
• Prepare, maintain, and update Standard Operating Procedures (SOPs) and Knowledge Base (KBase) articles. 
• Maintain and update infrastructure “As-Is” documentation for current state and configurations. 
• Provide technical guidance, training, and mentoring to L1 and L2 teams. 
 
 
Preferred Qualifications: 
• Microsoft certifications such as MCSE, Microsoft Certified: Identity and Access Administrator Associate, Windows Server Hybrid Administrator Associate. 
• Knowledge of automation and scripting (PowerShell, etc.). 
• Experience with monitoring tools and enterprise patch management solutions. 
• Exposure to cloud platforms (Microsoft Azure, AWS) and hybrid infrastructure setups. 
 
Soft Skills: 
• Strong leadership and mentoring skills. 
• Excellent problem-solving, analytical, and troubleshooting abilities. 
• Effective communication and documentation skills. 
• Ability to work under pressure in critical situations. 
• Customer-oriented with focus on proactive service improvement. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.