Director of Lodging at The Inn at Bay Harbor

An immediate, full-time year-round opening is available at Inn at Bay Harbor for a Director of Lodging. The Director of Lodging is responsible for overseeing the daily operations within the lodging division supporting the Front Office and Housekeeping Team Members and Leaders. This position will support day-to-day staff management to total guest satisfaction. He/she is an ambassador for the resort’s brand and lodging initiatives, provides leadership and strategic planning to all departments in support of our service culture, maximizing operational efficiency and guest satisfaction. The Director of Lodging reports to the General Manager and also works very closely with the Owner Services Team and various home owners associations, vacation rental owners and other stake holders. He/she will manage KPI targets with the Lodging Division to deliver an excellent guest experience, and is required to manage between profitability and guest satisfaction measures. 

Some perks of working full time year-round for Inn at Bay Harbor include: ​

• A free Golf Pass and Ski Pass for both you and your family ​
• Up to 50% off at the various Boyne Resorts Restaurants ​
• 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain ​
• Free Passes to Avalanche Bay Water Park at Boyne Mountain (excludes Saturdays & Holidays) ​
• Discounts on Boyne Resorts lodging for Friends and Family (subject to availability) ​​
• Discounted Adventure Center activities at Boyne Mountain and The Highlands ​
• Tuition Reimbursement ​​
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

• Overseeing the operational functions of our Front Office and Housekeeping departments. Reporting to the General Manager at Inn at Bay Harbor.
• Oversight of hiring and onboarding of new team members for the lodging area
• Holding regular briefings and meetings with assigned Lodging department Managers and Team Members.
• Responsible for Daily, Weekly, and Monthly operational reports as assigned by the General Manager.
• Ensuring full compliance to lodging operating controls, SOP’s, Quality Assurance Audits, policies, procedures and service standards for assigned areas of responsibility.
• Handling guest complaints and overseeing the service recovery process.
• Achieving annual Lodging Operating Budgets and participating in Capital Budget Improvement initiatives
• Managing on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded
• Delivering lodging budget goals and setting other short- and long-term strategic goals for the lodging division
• Developing improvement actions, carrying out costs savings
• Implementing impactful business strategies based on financial data and trends
• Closely monitoring Key Performance Indicators (KPIs), Net Promotor Score (NPS), Revenue, Labor Reports, ADR, RevPAR, pace on a daily basis and making decisions in conjunction with the General Manager.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
• Coordinating with hotel operations leaders for the execution of all activities and functions
• Overseeing and managing assigned lodging departments and working closely with hotel department heads on a daily basis.  
• Managing and developing Lodging leaders and Team Members to ensure career progression and development
• Follow-up with lodging areas on Team Member Engagement Survey results and corrective action plan development. 
• Be accountable for responsibilities of department heads and taking ownership of all guest and owner complaints
• Providing effective servant leadership to lodging team members
• Responding to audits to ensure continual improvement is achieved
• Handling corporate clients and participating in new client acquisition along with the sales team whenever required
• Ensuring compliance with all federal, state and local laws and regulations, including Occupational Health & Safety Act, fire regulations and other legal requirements

• You have a Bachelor’s degree or equivalent; have a minimum of 10 years of progressively responsible experience in the resort/hospitality industry; or equivalent combination of education and experience.
• You are a servant leader. You can build and maintain a close-knit team. You have interest in not only serving customers with excellence, you know the value of looking out for the best interests of your team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed.
• You are approachable and hospitable. You communicate in a clear and friendly manner, and have a passion for Boyne's products and services.
• You have strong computer skills, analytical abilities, and understanding of Profit & Loss statements and other financial measures and reports