Customer Service Representative - Cherokee Trail Veterinary Hospital at Encore Vet Group
Encore Vet Group · Lexington, United States Of America · Onsite
- Junior
- Office in Lexington
If you thrive in a fast-paced environment where every day truly makes a difference, we’d love to meet you!
- Supportive Culture - We’re passionate about pets, their people, and supporting the incredible team that makes it all happen. Our goal is to create meaningful connections and compassionate care every day.
- Cutting-Edge Care with Heart - Our full-service hospital offers wellness care, ultrasound, surgery, and more, backed by modern technology and a team that loves what they do.
- Dedicated to Excellence - As a busy 8-doctor practice in the thriving Lexington community, we take pride in delivering gold-standard care while making every client and patient feel truly seen and valued.
Greeting clients with warmth and professionalism, in person and on the phone.
Scheduling appointments and managing daily workflow.
Answering questions and providing clear, compassionate client education.
Maintaining accurate records and updating patient files.
Supporting the veterinary team with communication and coordination.
Processing payments and checking clients in and out.
Helping to ensure a calm, organized, and welcoming lobby experience.
- You’re a people person who loves creating great experiences from the first phone call to the final tail wag.
- You enjoy a 4-day workweek with a rotating Saturday schedule.
- You’re organized and detail-oriented, keeping appointments, records, and communication running smoothly.
- You’re a master multitasker who stays calm and kind even during the busiest times.
- You’re tech-savvy and confident navigating digital systems and patient charts.
- You take pride in being calm, clear, and compassionate, especially when pet parents are stressed.
- You want to grow your skills in a hospital that truly values professional development and a supportive team culture.
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out: www.cherokeetrail.net
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
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