- Senior
- Office in Dallas
About Altruist
Altruist is the modern custodian built exclusively for independent financial advisors that combines a self-clearing brokerage firm with intuitive software for account opening, trading, reporting, and billing — all in one streamlined solution. Financial advisors across the U.S. have partnered with Altruist to reduce costs, save time, grow their business, and provide better outcomes for their clients. Our mission is to make financial advice better, more affordable, and accessible to everyone — but we can’t do it alone. We’re seeking exceptional talent to join our team. That’s where you come in!
If you’re passionate about challenging the status quo and making a meaningful impact in the financial advice industry, we’d love to meet you!
But first, our values
Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.
The opportunity
Altruist is entering an exciting phase, and we're looking for a Senior Account Operations Analyst to join our team. You will play a pivotal role in our account opening and maintenance processes. You will be responsible for ensuring the accuracy and compliance of new account applications, performing daily reconciliation activities, and maintaining high standards of customer service. Your expertise will guide the team in meeting regulatory requirements and enhancing operational efficiency.
Your impact
New Account Review and Approval:
- Review and approve new account applications to ensure completeness and accuracy.
- Verify that all required documentation is provided and meets regulatory standards.
- Conduct thorough due diligence on new clients to identify and mitigate potential risks.
Regulatory Compliance:
- Ensure all new accounts comply with FINRA, SEC, and other applicable regulatory requirements.
- Stay updated on changes in regulatory policies and adjust procedures accordingly.
- Liaise with compliance and legal departments to address any regulatory issues.
Team Leadership and Training:
- Provide support to the new accounts team.
- Conduct training sessions to ensure the team is knowledgeable about regulatory requirements and internal procedures.
Client Communication:
- Address client inquiries and issues related to new accounts in a timely and professional manner.
- Collaborate with other departments to resolve complex account issues.
- Maintain high standards of customer service and client confidentiality.
Process Improvement:
- Identify and implement process improvements to enhance the efficiency and accuracy of the new account opening process.
- Utilize technology and automation to streamline workflows.
Account Maintenance and Documentation:
- Maintain accurate records of new account activities and approvals.
- Ensure proper documentation is archived and accessible for regulatory audits.
- Complete various account maintenance activities, ensuring all updates are accurately processed.
- Handle sensitive document review to ensure compliance with firm policies, Altruist’s CIP program, Securities and Exchange Act 17a-3, FINRA 2090, and other relevant industry regulations.
- Identify and escalate risks as appropriate.
- Act as a subject matter expert for all account types and related maintenance processes, clearly communicating these with other teams.
- Manually address exceptions and systemic failures.
- Independently identify issues and create proposals to solve new complex problems related to account setup and maintenance.
- Continually drive the creation and updates of procedures and processes.
What you bring
- Experience
- Minimum of 3 years of experience in account operations or a similar role within the financial services industry.
- In-depth knowledge of FINRA, SEC, and other applicable regulatory requirements.
- Experience with Salesforce, Jira, Alloy, and FIS Phase 3 preferred.
- Strong analytical and problem-solving skills.
- Education - Bachelor’s degree in finance, Business Administration, or a related field.
- Licenses
- Series 7 (General Securities Representative) and Series 63 (Uniform Securities Agent State Law) licenses are required.
- Series 24 or Series 9/10 license REQUIRED.
- Technical aptitude - You're technologically savvy and can easily get up to speed on modern tech and automation tools.
- Ownership - Your pride and the attention to detail you put into every aspect of your work is unparalleled and undeniable.
- Superb communication - Intentional dialogue is a superpower. You listen as well as you share your perspective with others.
- Resilience - We’re inspired by your unwavering determination to achieve success, no matter the adversity you face along the way.
- Assurance - Your confidence is brilliant, yet ego-less. You possess a strong knowledge base, the ability to discover the unknown, and are open to differing perspectives.
- Creative problem solving - Identifying the problem is simply not enough. You’re instinctually creative with your approach in finding solutions to roadblocks.
What we bring
Attracting and retaining top-tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.
- A hybrid work schedule for most positions to promote strong, in-person collaboration and a healthy work-life-balance.
- Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
- Competitive pay, as well as equity for eligible positions
- Premium healthcare, dental, and vision insurance plans
- 401k savings plan with matching contributions and immediate vesting
- Generous paid parental leave
- Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee
- Physical and emotional wellness programs that nurture both your mind and body
- Company perks program (includes discounts on pet insurance, fitness, cell phone plans, entertainment and travel, etc.)
- Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.)
Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
