Sales Coordinator at ALOHA Collection Inc.

ROLE OVERVIEW

As the Hawaiʻi Sales Coordinator, you will play a crucial role in Account Management with a focus on driving revenue and supporting our retail partners. Your primary responsibility is to provide exceptional support, engage with customers, and help facilitate the entire sales process.

WHAT YOU’LL DO

• Own account relationships & cadence: Serve as the day-to-day contact; run bi-weekly check-ins, answer inquiries quickly, and keep every door current on assets, pricing, promos, ETAs.
• Seasonal sell-in & pre-book: Manage line reviews, pre-book deadlines, late adds; distribute updated line sheets; capture pre-books in NuOrder; submit clean, compliant POs with confirmed routing/terms.
  At-Once sales acceleration (ATS): Weekly, ATS/inbound for opportunities, target the right doors/SKUs, push reorders and micro-campaigns, and deploy levers (staff contests, display audits/fixes, education spiffs, in-store pop-ups); track lift.
• In-store merchandising & education: Ensure displays are on-brand and beautiful (incl. “stuff the bags” standard), verify pricing/signage, and train staff on features, care, and the ALOHA brand story.
• Back-end order file management: Enter/validate ATS & pre-book orders (NuOrder/NetSuite); keep a single source of truth with all required fields complete, changes tracked, and accurate status codes/notes.
• Inventory, allocation & subs: Align orders to on-hand/inbound; recommend substitutes when needed; manage backorders and holds; communicate timing clearly to accounts.
• Logistics & 3PL coordination: Release to 3PL; track pick/pack/ship to a 3–5 business day SLA; handle exceptions proactively and keep partners informed.
• Issue resolution & compliance: Own credits, damages, shortages, and missing packages end-to-end; ensure routing/ticketing/pack-and-hold compliance and close root-causes with 3PL/Planning.
• Data, reporting & CRM health: Log all touchpoints in HubSpot within 24 hours; publish a concise weekly pipeline (pre-book, At-Once, risks) and monthly recap (wins, actions, new opps).
• Prospecting & onboarding (support): Qualify inbound leads; set up new customers in systems; share how-to-order/assets.
• Cross-functional collaboration: Partner with Marketing, Customer Service, Supply Chain, Operations, Customs, Corporate Gifting to enable smooth launches, fixtures, promos, and flawless fulfillment.
• Share the ALOHA: Be a brand ambassador in all interactions—build trust, grow space, and drive sustained sell-through.

EXPERIENCE WE’RE LOOKING FOR

• 1 to 3 years experience in sales, preferably in a support or inside sales role.
• Detail-oriented, and a desire to exceed sales goals.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Experience working within G-Suite and Microsoft programs

WHAT YOU’LL BRING TO THE TABLE

• A proactive and self-motivated approach to sales support.
• Knowledge of the industry and the ALOHA product.
• Brings a can-do attitude and builds strong working relationships with both internal teams and external teams
• Motivated to support the sales team in hitting targets and always looking for ways to improve efficiency and results.

WHAT WE OFFER
From the start, our founders, Heather and Rachael, envisioned a company culture that was both dynamic and intentional. Today, ALOHA Collection proudly upholds those same values. Every member of Team ALOHA, from the director level and beyond, receives opportunities for personal and professional growth, alongside education about Hawaiian culture and the company’s origins. We believe in putting family first, which is why we offer flexible work-from-home options and provide understanding when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• Hybrid schedule
• Minimal travel required
• Position based in Oʻahu