Server Assistant at Washington Golf & Country Club

Description

As a valued member of our Food and Beverage dining outlets, Server Assistants play a vital role in delivering a seamless and elevated dining experience for our members and guests by supporting both the front-of-house team and service operations. This hybrid position combines responsibilities traditionally assigned to a Host, Busser, and Food Runner, requiring flexibility, teamwork, and exceptional attention to detail. As a key point of contact throughout the guest’s dining experience, the Server Assistant ensures that all touchpoints — from arrival to departure — reflect the high standards of our private club.

Guest Reception & Host Duties

• Greet and welcome members and guests with a friendly and professional demeanor.
• Escort guests to their tables, presenting appropriate menus based on the dining area.
• Maintain and manage the reservation system throughout service, accommodating walk-ins and special requests.
• Communicate with serving staff and managers regarding table availability, large parties, and special requests to ensure seamless service.
• Answer phone calls, confirm reservations, and provide accurate information about dining options and club events.
• Maintain cleanliness and organization at the host stand and entry areas.

Table Support & Bussing

• Ensure dining areas are clean, properly set, and ready for service.
• Assist with water and beverage refills, bread service, or other items as needed.
• Clear, reset, and sanitize tables efficiently between courses and after guest departure, ensuring cleanliness throughout service.
• Assist with polishing and restocking silverware, glassware, and dishware as needed.

Food Running & Guest Service Support

• Deliver food orders from the kitchen to guests' tables quickly and accurately, based on dining outlet table and seat numbers.
• Verify that orders are accurate, complete, and properly prepared, with safe handling (e.g., proper temperature).
• Ensure proper placement of dishes, announcing items, special orders, and allergy considerations where appropriate.
• Assist servers by restocking and organizing mise en place, including ramekins, condiments, and utensils.
• Communicate with kitchen and service staff to coordinate food flow efficiently.
• Maintain knowledge of all menu items and preparation methods.

General Duties

• Complete daily checklists to ensure all pre-shift and post-shift duties are fulfilled and the operation is set and ready for service.
• Ensure workspaces are clean, organized, and fully stocked.
• Collaborate closely with servers, bartenders, kitchen staff, and management to provide a seamless dining experience.
• Handle guest inquiries, special requests, and minor concerns with attentiveness and care; promptly inform management as needed.
• Uphold cleanliness and safety standards throughout all service areas.
• Attend training sessions and staff meetings, including pre-shift (line-up) briefings, as required.
• Take direction and adapt to the evolving needs of the dining room.
• Perform additional duties as assigned by management.

Requirements

Minimum Qualifications

• Experience directly related to the duties and responsibilities specified, or a similar combination of education and experience.
• High caliber of professionalism and presentation, in line with private club standards.
• Strong communication and interpersonal skills, with a team-first mindset.
• Ability to multi-task effectively in a fast-paced and dynamic environment.
• Working knowledge of food safety and hygiene best practices.
• Proven record of delivering excellent customer service.

Desired Qualifications

• Strong understanding of overall kitchen and restaurant operations.
• Excellent communication, organization, attention to detail, and time management skills.
• Comfort serving a private membership clientele, including regular interaction with the same individuals and families.
• Self-starter with strong problem-solving skills and the ability to anticipate needs.
• Flexible schedule, including availability on evenings, weekends, and holidays required.

Physical Demands and Work Environment

• Ability and stamina to carry heavy trays, stand for long periods, and lift up to 30 lbs.
• Must be able to work in both hot and cold conditions, indoors and outdoors, and tolerate exposure to dust, fumes, and gases.
• Must be able to work in close proximity to moving machinery.
• Independent mobility required.