Partner Experience Associate at Unified Care

Position Title: Partner Success Associate

Department: Care & Growth

Work Location: Sunnyvale

Position Summary

The Implementation & Partner Experience Associate plays a key role in ensuring new clinic partners and providers have a smooth, high-quality experience when adopting Unified Care’s programs. This position bridges the gap between implementation, training, and ongoing quality improvement. The Associate will support clinic onboarding, coordinate device and workflow rollouts, deliver staff training, and act as a first-line resource for partner experience feedback.

This role requires excellent communication skills, attention to detail, and a service-oriented mindset. The Associate ensures that partner clinics feel confident, supported, and satisfied with Unified Care’s solutions.

PRIMARY DUTIES AND RESPONSIBILITIES: 

Implementation & Onboarding

• Support clinic onboarding and go-live, including workflow setup, technology installation, and training.
  

• Coordinate timelines, materials, and tasks with internal teams (Care, BD, Finance, Outcomes).
  

• Ensure smooth transitions during clinic launch and resolve issues proactively.
  
  

Partner Experience

• Serve as a primary point of contact during early implementation to ensure provider and staff confidence.
  

• Collect and escalate feedback from clinic staff to improve workflows and partner satisfaction.
  

• Build strong, professional relationships with providers and frontline staff by being responsive and solution-oriented.
  
  

Training & Support

• Deliver training sessions for clinic staff on Unified Care workflows, tools, and patient engagement practices.
  

• Provide ongoing coaching and resources to help partners adopt new processes effectively.
  

• Document common partner needs and propose improvements to training playbooks.
  
  

Quality & Process Assurance

• Monitor adherence to SOPs, documentation standards, and clinic implementation checklists.
  

• Track implementation performance metrics (timeline adherence, adoption rates, provider feedback).
  

• Identify opportunities to improve processes and share best practices across the team.
  
  

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred; equivalent experience considered.

• 1–3 years of experience in healthcare operations, customer success, account management, or implementation.

• Strong interpersonal and communication skills; able to build trust with clinic partners.

• Highly organized, detail-oriented, and proactive problem solver.

• Comfortable with technology platforms (EHRs, CRMs, patient engagement tools).

• Bilingual skills (Spanish, Chinese, or other languages) a plus.