Senior Library Officer at City of Parramatta Council

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

This position is responsible for the day-to-day delivery of high-quality services, programs, and experiences, using each customer engagement as an opportunity to strengthen ties with the community and promote the City’s vibrant identity.

The Senior Library Officer plays a vital role in delivering outstanding customer service that aligns with the City of Parramatta’s strategic vision as Sydney’s Central City. By working collaboratively within a team and engaging effectively with the public, the officer ensures every interaction contributes to a positive and welcoming library experience. This role is central to fostering community connection and supporting Council’s broader objectives

On a daily basis you will:

• Deliver memorable customer experiences aligned with Council’s Customer Service Charter and Phive Customer Service Competencies Framework, using every interaction to build positive connections with the community.
• Assist the Branch Librarian/Team Leader with daily operations such as rostering, asset management, and programming, and coordinate small projects to enhance service delivery.
• Train staff in library operations and digital resources, and support customers in using ICT services and mobile apps to improve their technology and literacy skills.
• Facilitate early literacy programs for children and digital literacy sessions for adults, offering one-on-one and group support in using new technologies.
• Perform general library duties including shelving, tidying, and collection management, while ensuring customer service areas remain clean, organized, and welcoming.

About You

The successful candidate should have previous experience of service delivery and improvement, with excellent communication skills and the ability to actively listen to and understand customer’s needs. You will be organised and self-motivated, a team player with a cooperative attitude and a mindset of inclusivity and support for colleagues.

You will also bring:

• Completion of an Australian Library and Information Association (ALIA) accredited Course or (eligible membership of ALIA) and relevant experience.)
• Working with Children Check
• Criminal History Check 
• Operational library and/or customer service experience, with a proven track record of achieving objectives
• Experience in delivering small projects and meeting specified deadlines.
• Experience in or the ability to quickly acquire, providing a range of library or targeted customer programs that meet community needs (readers’ advice, collections or programs.
• Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
• Well-developed planning, organisation and time management skills, including the ability to meet tight deadlines and balance competing priorities.
• Well-developed conflict resolution skills, with a focus on de-escalation and win-win outcomes.
   

What’s on offer

We are offering an attractive remuneration from $82,692.71 to $91,067.29 plus 12% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include: 

• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer, which outlines Council's core values and behaviours. 

Alternatively for a confidential discussion please contact Domenica Mirarchi on (02) 98839 4059 or email [email protected]

How to apply 

Candidates must apply online and applications through other mediums will not be accepted at this time.

Please attach a Resume and Cover Letter addressing the Position Description.

 
Applications close 9pm, Wednesday 8 October 2025.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to [email protected] to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

 This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.