- Professional
- Office in Lisbon
Are you motivated to create high-quality interactions with customers? Are you energized by environments that challenge your skills in impactful ways?
Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction.
Your responsibilities
As a Customer Care Advisor, you will play a key role in providing our customers with the support they require. Your responsibilities will include:
Handling incoming phone calls, emails, chats, and other communication channels
Identifying and pursuing sales leads to contribute to company growth
Building sustainable, trust-based relationships with our customers through open and interactive communication.
Addressing customer concerns and resolving issues promptly and effectively.
Adhering to procedures, guidelines, and policies to maintain service quality.
Advising all the customers visiting our showroom located in Lisbon office.
Your Qualifications
To thrive in this role, you should demonstrate:
Previous experience in customer support or as a Client Service Representative
Good communication skills, with the capacity for active listening.
Familiarity with CRM systems and best practices for efficient customer management.
A customer-centric mindset, enabling you to respond to diverse personalities and needs.
Effective handling of multiple tasks, prioritization, and time management skills.
Fluent in Portuguese, with proficiency in Spanish and a good level of English.
Your Opportunities
You will be part of an international company where collaboration and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to thrive and grow in their careers. We work as one team to reach our targets, and we need your good spirit and engagement to meet our goals.
About VELUX
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
