Senior Atlassian Engineer at Appen-2

We are seeking a highly skilled Senior Atlassian Engineer to be the enterprise owner and subject-matter expert for our Atlassian ecosystem. This role is responsible for the administration, architecture, and strategic enablement of Jira, Jira Service Management (JSM), and Confluence. The Senior Atlassian Engineer will partner with Product and Engineering, Service Desk, Business Solutions, and other functions across the organization to ensure Atlassian tools are optimized for project delivery, IT service management, and knowledge sharing at scale. 

Key Responsibilities 

Atlassian Platform Ownership 

Lead the configuration, customization, and scaling of Jira, JSM, and Confluence. 

Design and maintain custom workflows, permission schemes, automation rules, and reporting. 

Implement governance, security, and compliance best practices across the Atlassian platform. 

Drive adoption of Atlassian best practices across the business. 

Service Management & Knowledge Management 

Configure and optimize JSM for incident, problem, change, and request management. 

Partner with Service Desk and Engineering to ensure seamless ticketing, escalation, and on-call workflows. 

Define knowledge management standards in Confluence to centralize documentation, runbooks, and team knowledge bases. 

Integrations & Modernization 

Integrate Atlassian tools with collaboration platforms and engineering toolchains. 

Lead efforts to consolidate and migrate legacy systems into the Atlassian ecosystem (e.g., prior ticketing, incident management, or knowledge base tools). 

Continuously evaluate new Atlassian features and marketplace apps, driving improvements in productivity and service delivery. 

Partnership & Evangelism 

Serve as the trusted Atlassian advisor for Product, Engineering, and IT leadership. 

Provide training, documentation, and workshops to increase adoption and self-service usage. 

Collaborate with stakeholders to ensure Atlassian tools enable agile delivery, ITIL-based ITSM, and company-wide knowledge sharing.

Qualifications 

5+ years of hands-on experience administering Atlassian products in enterprise environments. 

Atlassian Certified Professional in Jira Administration (Cloud or Data Center); additional certifications in Confluence and JSM preferred. 

Proven success in leading large-scale tool migrations and platform consolidations. 

Strong knowledge of Agile, ITIL, and ITSM frameworks, with practical implementation experience in Jira and JSM. 

Experience integrating Atlassian tools with collaboration and incident management platforms. 

Strong cross-functional collaboration skills, with ability to partner with Product and Engineering leaders. 

Preferred Skills 

Knowledge of Atlassian Cloud migrations or hybrid Data Center deployments. 

Experience with scripting, automation, and APIs (e.g., ScriptRunner, Automation for Jira). 

Familiarity with reporting/BI tools (e.g., eazyBI, Power BI, Tableau). 

ITIL certification a plus. 

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