Junior Associate, Business Operations at Razorpay Software Private Limited
Razorpay Software Private Limited · Bangalore, India · Onsite
- Junior
- Office in Bangalore
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About the Role
We are looking for a proactive and detail-oriented Customer Onboarding Associate on a contract basis to support our payroll platform onboarding process. This role involves assisting new customers with their setup, ensuring a smooth experience, and providing clear reporting on onboarding progress and closures.
Key Responsibilities
- Handle basic customer conversations during the onboarding process with clear and professional communication.
- Guide customers step-by-step to successfully complete payroll platform onboarding.
- Track, report, and maintain records of onboarding progress for each assigned account.
- Provide visibility on customer onboarding status and project closures expected from onboarded customers.
- Work closely with internal teams to escalate issues or gather required inputs.
- Complete assigned tasks within defined timelines and ensure high-quality output.
Requirements
- Basic communication and conversational skills to interact with customers confidently.
- Familiarity with Microsoft Excel / Google Sheets (basic functions such as VLOOKUP, filters, formatting, etc.).
- Proactive, fast learner with the ability to quickly understand processes and adapt to changes.
- Detail-oriented with strong ownership to ensure timely task completion.
- Ability to document and report work done, along with projecting expected closures from onboarded accounts.
Preferred Qualifications
- Prior experience in customer onboarding, support, or operations is a plus.
- Exposure to SaaS platforms, HR/Payroll tools, or fintech solutions will be an advantage.
