Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. We are a remote-first company with headquarters in New York City.
Role Overview
Avero is seeking a Manual QA Lead to oversee our quality assurance efforts and ensure the delivery of reliable, high-quality software across our platform. In this role, you will design and execute test plans, manage test cycles, and work closely with engineers, product managers, and other stakeholders to uphold quality standards.
This is a hands-on leadership role where you will actively participate in testing while also setting QA processes, mentoring testers, and managing third-party QA vendors and testing tools. You will play a key role in ensuring our releases are smooth, our product is stable, and our customers can rely on us.
This is a 100% remote position reporting to Avero’s Vice President of Engineering.
Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. We are a remote-first company with headquarters in New York City.Role OverviewAvero is seeking a Manual QA Lead to oversee our quality assurance efforts and ensure the delivery of reliable, high-quality software across our platform. In this role, you will design and execute test plans, manage test cycles, and work closely with engineers, product managers, and other stakeholders to uphold quality standards.This is a hands-on leadership role where you will actively participate in testing while also setting QA processes, mentoring testers, and managing third-party QA vendors and testing tools. You will play a key role in ensuring our releases are smooth, our product is stable, and our customers can rely on us.This is a 100% remote position reporting to Avero’s Vice President of Engineering.
Who You Are
An experienced QA professional with a strong background in manual testing
Skilled at creating detailed test plans, test cases, and documentation
Comfortable managing test cycles across multiple projects in parallel
Experienced in coordinating with and managing offshore/third-party QA vendors
A collaborative partner who works well with developers and product managers
Detail-oriented, with a knack for spotting edge cases and reproducing defects
A strong communicator who can advocate for quality in a distributed team environment
Excited to define and improve QA processes at a growing SaaS company
What You’ll Do
Lead manual QA testing efforts across web and mobile applications
Design and maintain test plans, cases, and regression suites
Coordinate testing across releases, ensuring coverage and consistency
Collaborate with developers and product managers to define acceptance criteria and ensure requirements are testable
Track, report, and manage defects using Jira (or equivalent tools)
Provide leadership, mentorship, and guidance to QA team members and contractors
Manage third-party QA vendors, including scoping, coordination, quality oversight, and performance feedback
Evaluate, implement, and maintain QA tools that improve efficiency and effectiveness
Contribute to improving QA workflows, processes, and documentation
Partner with engineering leadership to plan QA efforts in support of major product initiatives
Our Tech & Tools
You don’t need to be an expert in everything, but familiarity with several is expected.
Test Management: TestRail, Jira, Confluence
API Testing: Postman
Platforms: Web (React, Angular, or similar), Mobile (iOS, Android)
Bonus: Experience with automated testing frameworks (Selenium, Cypress, Playwright, Appium)
What You'll Need
5+ years of experience in software QA, including 2+ years in a lead role
Strong background in manual testing of SaaS applications
Experience writing and maintaining test plans, cases, and regression suites
Familiarity with defect tracking and test management systems
Direct experience managing offshore/third-party QA vendors and tools
Exposure to CI/CD pipelines and release management processes
Excellent organizational and communication skills in a remote environment
Bonus: Experience collaborating with automation engineers or contributing to test automation efforts
Why You'll Love Working at Avero
Competitive pay with a strong focus on maintaining work/life balance
Company-sponsored benefits including Medical, Dental, and Vision coverage
Remote work flexibility (We operate as a fully remote team!)
Health Savings Account (HSA) featuring quarterly employer contributions
Flexible Spending Accounts (FSAs) for medical and dependent care expenses
Employer-paid coverage for Disability, Life Insurance, and AD&D
Transit benefits available for NYC-based employees
401(k) retirement plan to support your financial future
Paid Parental Leave to support growing families
ClassPass membership to help you stay active and well
Equity ownership – every team member shares in our collective success!
Disclaimers
The statements above are intended to outline the general nature and level of work being performed. They do not represent an exhaustive list of all responsibilities, duties, or skills required.
Please note: At this time, we are only able to hire individuals who are legally authorized to work in the United States, including U.S. citizens, permanent residents (green card holders), and individuals with valid Employment Authorization Documents (EAD).
Avero is proud to be an equal opportunity employer. We welcome and celebrate individuals of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role excites you, we encourage you to apply—we’d love to hear from you.
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