In-Shop Service Supervisor at Cummins Inc.
Cummins Inc. · West Sacramento, United States Of America · Onsite
- Professional
- Office in West Sacramento
We are looking for a talented In-Shop Service Supervisor to join our team in Service in West Sacramento, CA.
In this role, you will make an impact in the following ways:
- Elevate Team Performance
By supervising Service Technicians and Team Leaders, you'll drive productivity, ensure high-quality repairs, and foster a culture of accountability and excellence. - Optimize Scheduling and Workflow
Coordinating technician schedules and aligning repair plans with customer quotes ensures efficient operations and timely service delivery. - Develop Talent and Build Capability
Through coaching, feedback, and performance reviews, you'll support professional growth and build a stronger, more capable service team. - Strengthen Technical Support
Providing first-level assistance and escalating complex issues ensures technicians have the support they need to resolve problems quickly and accurately. - Ensure Safe and Efficient Operations
Managing service logistics—including materials, equipment, and personnel—helps maintain safety standards and operational efficiency. - Drive Process Improvement
Participating in continuous improvement initiatives allows you to refine workflows and adapt to evolving customer and business needs. - Enhance Customer Satisfaction
Monitoring repair status, resolving warranty concerns, and maintaining clear communication with customers helps build trust and loyalty. - Support Business Goals
Tracking branch performance against goals and customer satisfaction metrics ensures alignment with organizational objectives and drives overall success.
Responsibilities
To be successful in this role you will need the following:
- Financial Acumen
- Understand and apply financial indicators to guide decisions on quotes, resource allocation, and warranty claims.
- Ensure repairs and service operations are cost-effective and aligned with business goals.
- Effective Communication
- Deliver clear, multi-mode communication tailored to technicians, customers, and internal teams.
- Keep stakeholders informed about repair plans, updates, and changes.
- Customer Focus
- Build strong relationships by delivering timely, high-quality service.
- Resolve concerns professionally and ensure customer satisfaction remains a top priority.
- Leadership and Direction
- Provide clear guidance, delegate tasks, and remove obstacles to keep work flowing efficiently.
- Support Service Technicians and Team Leaders with coaching and development opportunities.
- Accountability and Ownership
- Hold yourself and your team accountable for meeting commitments and maintaining high standards.
- Monitor performance and follow through on goals and targets.
- Conflict Management
- Address issues calmly and constructively, minimizing disruption and maintaining team cohesion.
- Foster a respectful and inclusive work environment.
- Technical Proficiency
- Apply diagnostic workflows and electronic service tools to troubleshoot and validate repairs.
- Escalate complex issues appropriately and document all steps for transparency and resolution.
- Process and Documentation Discipline
- Ensure accurate service documentation, warranty claim processing, and use of business systems.
- Maintain detailed records for historical tracking, compliance, and customer communication.
Qualifications
Education, Licenses, Certifications:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Responsibilities:
- Supervises Service Admin
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Company
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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