Senior Account Manager, Mid Market (Client Success) at Later

About this position:

As a Senior Account Manager (Client Success) at Later, you will be responsible for driving customer retention, growth, and long-term success across a portfolio of enterprise clients. This role sits within our revenue team and is directly tied to net revenue retention (renewals and upsells).

We’re looking for someone who thrives in fast-paced SaaS, Martech, or agency environments, and has hands-on experience in revenue roles such as Customer Success Manager, Account Executive, or Account Manager. You bring a proactive, strategic mindset, strong communication skills, and the ability to influence executives across client organizations.

This is a high-impact, customer-facing role that reports to the VP of Client Success. It’s a great opportunity for someone who wants to combine strategic account management with creativity, cross-functional collaboration, and measurable business growth.

Strategy

• Develop Mutual Success Plans and account maps for all assigned customers to drive expansion opportunities.
• Identify new growth opportunities within accounts and align Later’s solutions with customer business objectives.
• Act as a strategic advisor, demonstrating the value of Later’s products and services in solving client pain points.
• Apply AI literacy to streamline and scale repeatable customer success workflows.

Technical / Execution

• Own renewals, upsells, and cross-sells within your book of business, partnering with Sales to achieve revenue targets.
• Build relationships with influential executives (VP and C-Suite) to uncover strategic priorities and align Later’s solutions with their goals.
• Serve as the “Voice of the Customer” by capturing feedback and partnering cross-functionally with Product, Support, Finance, Sales, and Services.

Team / Collaboration

• Partner with the Later Services team to project manage onboarding, campaign execution, and ongoing managed services.
• Collaborate across internal teams (Sales, Product, Marketing, Support, Services) to deliver customer outcomes and ensure alignment on success metrics.
• Build trust and long-term partnerships with customers, positioning yourself as their go-to advisor from onboarding through renewal.

Research / Best Practices

• Stay current on influencer marketing, SaaS, and Martech trends to inform customer conversations and account growth strategies.
• Share best practices with customers and internal teams to drive adoption, retention, and innovation.

What success looks like:

• You consistently achieve or exceed net revenue retention targets across your portfolio.
• Customers see measurable business impact from Later’s products and services and expand their footprint over time.
• You build strong relationships at both executive and day-to-day levels, ensuring continuity even when client stakeholders change.
• You are a trusted voice internally, bringing customer insights that shape product development and go-to-market strategy.

What you bring:

• 5+ years in strategic account management, customer success, or sales roles with direct accountability for revenue retention and growth.
• Experience working with enterprise brands in influencer marketing, SaaS, Martech, or agency environments.
• Strong pipeline management and forecasting skills, with proven success in renewals and upsells.
• Exceptional written, verbal, and presentation skills—able to influence users, decision makers, and executives.
• Demonstrated ability to act as a trusted advisor, making actionable recommendations that drive customer business goals.
• Proven track record of building positive relationships with key stakeholders, including successors in fast-changing client organizations.
• Strong cross-functional collaboration skills, with experience working across Sales, Product, Support, and Services teams.

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$130,000 - 175,000 OTE

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