EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.We partner with executives to deliver reliable technology solutions. Our team solves problems efficiently, maintains confidentiality, and anticipates needs to prevent issues. We are responsive, reliable, and take ownership to ensure leaders can drive the business forward.You'll report to the Global Executive IT Support Manager and support EA's Executive Leadership, including the CEO's office, keeping executives and their assistants connected and productive through reliable, high-quality solutions. This is an onsite opportunity at EA headquarters in Redwood Shores, CA.ResponsibilitiesDeliver high-touch IT support for executives across devices, software, and collaboration platforms, translating solutions for both technical and non-technical audiences.Lead technology support for board meetings, town halls, earnings calls, and VIP offsites, serving as the technical expert from setup through live operations.Resolve executive technology issues directly, coordinating with technical partners only when specialized expertise is required.Maintain confidentiality of executive communications, meetings, and information.Streamline support by documenting processes, managing work in ServiceNow, and maintaining shared knowledge in Confluence while collaborating with global IT peers.Qualifications6–8+ years of IT support experience, with 3+ years in executive, white-glove, or VIP-level support.Bachelor's degree in Computer Science, Information Technology, or equivalent experience.You have proficiency in Windows 10/11 (Intune/SCCM), macOS (Jamf), iOS/Android, Office365, Zoom, Slack, and Google Workspace.you have experience with infrastructure fundamentals including networking, AV systems, servers, storage, and virtualization.You have proven troubleshooting skills across hardware, software, and enterprise systems.Build understanding by tailoring messages for executive leaders and team members with varying technical backgrounds.Ensure confidential information is managed with care, professionalism, and discretion.Maintains organization and flexibility while supporting executives in dynamic settings.What We're Looking ForSomeone who builds trusted partnerships with executives, assistants, and IT teams to ensure complete support, owning issues from need to resolution.Someone who combines deep expertise with a service mindset that keeps leaders focused on their goals, while staying calm under pressure, adapting quickly to changing needs, and using sound judgment in sensitive situations.Someone who communicates consistently and works collaboratively to ensure EA's executives have dependable technology solutions.
These cookies are necessary for the website to function and cannot be turned off in our systems. You can set your browser to block these cookies, but then some parts of the website might not work.
Security
User experience
Target group oriented cookies
These cookies are set through our website by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertising elsewhere.
Google Analytics
Google Ads
We use cookies
🍪
Our website uses cookies and similar technologies to personalize content, optimize the user experience and to indvidualize and evaluate advertising. By clicking Okay or activating an option in the cookie settings, you agree to this.
The best remote jobs via email
Join 5'000+ people getting weekly alerts with remote jobs!