Regional Dispatcher at A#1 Air

Who We Are

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck!

What's It Like to Work Here

We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step.

Who You Are

As our Regional Dispatcher, you are the backbone of our generator team! Without you, we wouldn’t have any jobs for our technicians. You show a great amount of experience of working under pressure, and you love to leave customers feeling confident that we will get them taken care of!

Essential Job Functions

• Answer and prioritize emergency and non-emergency service calls
• Schedule and dispatch service technicians for installations and repairs
• Maintain accurate customer records in our database
• Coordinate with field teams to troubleshoot service issues
• Ensure clear and timely communication between customers and technicians
• Play a critical role in keeping operations running smoothly and efficiently

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High School Diploma or GED Equivalent
• 1+ years of proven success in a dispatch role
• Service Titan experience
• Inbound and outbound call volume experience
• Comfortable with selling our services over the phone
• Exceptional communication/interpersonal skills
• Ability to exercise independent judgment and make appropriate decisions
• Ability to organize and manage multiple tasks accurately
• Commitment to company values
• Basic computer skills
• Reliable & punctual attendance
• Fluent ability to speak, read, and write in the English language

Preferred Qualifications

• HVAC, Plumbing, Generator, or Electrical experience
• Sales experience

Compensation & Hours

• Pay: $15.00 - $22.00
• Days: Monday - Friday
• Hours: 8:00am – 4:00pm
• Location: Hybrid, must be able to commute to our Lewisville location for trainings

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

If we sound like a company you want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer