IT Services Specialist II at McCarthy Building Co
McCarthy Building Co · Phoenix, United States Of America · Onsite
- Professional
- Office in Phoenix
Information Technology — Phoenix, Arizona
Position Summary
The IT Services Specialist II delivers expert, onsite IT support for McCarthy’s regional offices, overseeing hardware procurement, advanced troubleshooting, and process improvements across local projects and offices. This full-time position requires hands-on technical skills, strong customer service, and flexibility to support the IT needs at McCarthy’s Southwest offices. This is a full-time, onsite position based out of the Phoenix office, with travel to McCarthy’s Chandler location and local project sites.
Key Responsibilities
- PC Builds
- Assist with ordering, building, tracking PCs for new hires or replacements as needed
- Manage any additional data transfer requirements for existing PC upgrades
- Coordinate with HR and PM to ensure known hardware and software is procured for employees
- Coordinate with SHI partners for ordering, tracking, and delivery of new PC’s and peripheral devices
- Level 3 Ticket resolution
- Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or EUC support
- Raise awareness of trending issues to the Manager on next steps
- Follow established procedures or develop and document new solutions for issues discovered at the regional level
- Document all solutions in Kace and Guru knowledge base
- Reimage PCs for break/fix
- Asset management and procurement for regional IT hardware
- New PC Inventory
- Retired PC recycling/ donations / destruction or resell management
- Network gear delivery and return to STL
- Procure additional hardware for project conference rooms (displays, workstation equipment, etc.)
- Coordinate PC billing (to projects) with the Yard Manager
- Process invoices for PC and hardware procurement
- Provide desk-side, telephone and remote computer support via Bomgar/Beyond Trust for the Region.
- Assist regional offices and project sites with;
- Cost (tracking for equipment and billing to the projects)
- Conference room AV support
- Mobile device set up (MS Authenticator)
- Identify, analyze, and track trending support issues.
- Proactively identify and participate in process improvement projects, or assist other IT teams as requested
- Provides guidance to peers and other partners (leads or facilitates peer group meetings, create documentation)
- Facilitates collaboration between peer groups and other teams
- Facilitates technical training for both end users and or peers
- Actively participates in larger and more complex projects within the department
- Increased flexibility for jobsite and remote office travel around the region
Qualifications
- Hands-on technical experience with 3-5 years of IT Support troubleshooting preferred
- Experience in desktop engineering/support and Windows operating systems
- Technical degree/certification (bachelor's not required but recommended).
- High level of professionalism with desire to provide excellent customer service and positive support experience for customers
- Self-motivated to continually learn and develop new skills. Willingness to strengthen technical skills through additional training.
- Values the team environment with a desire to work in conjunction with other IT team members to troubleshoot tier 2 and 3 issues and continuously improve
- Strong written and verbal communication skills. Ability to communicate effectively and efficiently with partners across the organization, both inside and outside of technology
- Ability to work independently and meet delivery deadlines
McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.
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