- Senior
- Office in Lisbon
Job Description:
Job Description:
- We are recruiting 1 Application Production Support for the Collateral Support team (1 functional application support level 1 and 2)
- We will value availability to be available for two different work times (9h to 18h and 14h to 23h) but not mandatory
Department Overview:
- The GM IT APS PnL and Referential support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,
- The team provides 24/7 support from Europe, India, and the US.
Main Tasks:
- This role will involve functional support of collateral applications
- The activities to be carried out are:
- Provide functional support for the applications
- Execution of requests from business, development, and other support teams
- Prioritize, track, and resolve incidents/requests using the Service Now application
- Analyze change requirements, test changes and coordinate releases
- Keep the collective team knowledge base up to date.
- Batch Monitoring and troubleshooting
- Site Handover/follow the Sun
- Ad-Hoc Reporting
- Application Queries
- Automatic reporting
- User Access issues
- Mailbox Management
- Monitoring Health checks
- Static data changes
- User training
- Alerting based incidents / setup
- System Health checks
- Dashboard maintenance
Technical Skills:
- Application support experience
- SQL Server /Oracle and Sybase
- ServiceNow/ticketing tools
- GENEOS/monitoring tools
- Understanding of Linux/Unix and Windows Server
Language Skills:
- English (Practice)
Soft Skills:
- Ability to manage priorities, incidents, and problems.
- Good communication skills and teamworking.
- knowledge sharing
- Problem solving
Time management
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