Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Duties and Responsibilities
Support network security systems deployed and managed by the organization for its customers
Resolve customer issues while maintaining high levels of customer service
Focus on quality customer service and continuous process improvement
Act as the primary point for managing and resolving customer service technical support issues
Provide customers with quick response times and first call problem resolutions
Requirements
Primary Skill
Good understanding on networking protocols and and technical troubleshooting.
Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN.
Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands.
Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP
Must be able to configure, maintain, and troubleshoot IPSec VPNs.
Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B)
Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types.
Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls
Qualifications
1-4 years of experience in a network engineer or similar technical role.
Strong communication and interpersonal skills.
Ability to follow processes and procedures accurately.
Customer-focused with a positive attitude.
Quick learner and adaptable to new technologies.
Education
Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.
Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred.
Benefits
Group medical insurance.
Casual dress code.
Hybrid work schedule
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
