Service Administrator (20263) at Bizerba (U.K.) Limited

Service Administrator (m/f/d)

As part of the Service team, the responsibilities for this role are key to the day to day running and growing of the service business.  Experienced in your field, you will provide ‘first class’ service to a number of stakeholders  including UK based customers and service operations.

Your tasks

• Spare parts administration – generating quotations in SAP
• Taking spare part order requests from customers and engineers
• Answering phone calls from internal and external customers
• Placing spares orders with suppliers and maintaining relevant minimum stock levels
• Proactively sell spares to increase spares turnover
• Invoicing service orders
• Invoice queries
• Uploading invoices and relevant documents to customer online portals
• Daily reports to identify and correct orders stuck in error queues
• Weekly (or at request) revenue reports for the Service Director
• Key account monthly invoicing and asset list maintenance and management
• Ad hoc customer reports

Your profile

• Customer focus with excellent customer service experience
• Effective communication skills both oral and written
• Be a confident problem solver
• Multitask
• Experience of a performance managed environment, including working to SLA's and achieving KPI's
• Ability to work well under pressure
• Organized with a good attention to detail
• Team Player
• Confident with Microsoft packages, particularly Excel
• Proficient in SAP and CRM Systems

Behaviors

Planning and Organizing

• Working with the team members and organizes personal time and resources to meet both deadlines and objectives.
• Able to accept multiple objectives and prioritize accordingly.
• Can take a planned approach whilst being able to incorporate changes.
• Monitors own progress effectively.
• Responds proactively to short term a business needs which may impact on normal role performance.
• Shows particular attention to detail.
• Willingness to work Out of standard hours working to meet the needs of the customer and business

Drive for Results

• Works hard to achieve set targets.
• Works hard on a personal level to overcome difficulty in achieving results.
• Keen to improve skills, learn from mistakes and accept constructive feedback.

Team worker

• Works hard to sustain team performance by encouraging others.
• Actively shares knowledge with the team.
• Builds trust through contact, helpfulness, and consistency of behavior.
• Adheres to company processes, procedures, and accuracy of administration to achieve results for the team.
• Takes personal responsibility for activity that will benefit the team.

Confidence and Assertiveness

• Becomes involved in and contributes to team decisions.
• Offers suggestions to overcome difficulties.
• Remains calm under challenge, with the ability to explain their position when asked.
• Able to assert self positively without disrupting performance.