Logistics and Customer Service Agent at Semex Alliance

Permanent Full-Time Position – (35 hours per week)
Schedule: Monday to Friday

Semex Alliance is a dynamic global company committed to the development and supply of innovative genetic solutions. We recognize that people are the true pillars of our success, and our employees are our most valuable asset.

Under the supervision of the Embryology Laboratory Manager, the person in this role will be responsible for maintaining optimal support for customer service and managers at Boviteq Canada, with a focus on preserving the Boviteq difference.

Your responsibilities will include:

• Collaborating with the customer service team to produce export documents for embryos in accordance with CFIA standards;
• Reviewing and assembling export files and ensuring all embryo exports are carried out efficiently;
• Organizing special shipments with certain suppliers as needed;
• Working directly with the manager and supervisors of the embryology lab to ensure operational needs and client requests are met;
• Providing customer service for all shipments (delivery, product quality, etc.);
• Supporting managers with monthly billing for laboratories and licenses;
• Writing and updating SOPs;
• Providing solutions to customer issues to maintain a high level of satisfaction and loyalty to our services and products.

You will possess the following qualifications:

• A college diploma in logistics or related fields;
• Bilingualism in spoken and written French and English (this position requires frequent communication in both languages with clients in various countries);
• Attention to detail and priority management;
• Resourcefulness and autonomy;
• Experience in customer service is an asset.

Why join Semex:

• Learning and development opportunities
• Health and wellness programs
• Competitive salary and performance bonus
• Group insurance and pension plan
• Work-life balance
• Social activities and much more

This is a professional opportunity to make a difference in a world that increasingly needs bold and innovative approaches to meet the planet’s growing food needs with environmentally sustainable solutions.

At Semex, we demand the best—from ourselves, our company, and everything we do for our clients. By surrounding ourselves with the best, brightest, and most dynamic professionals, we can achieve this goal. We offer a stimulating yet flexible work environment and a competitive compensation package.

If you have the skills required for this professionally stimulating position, please apply via the link below or through our website: www.semex.com

Semex encourages individuals with disabilities to apply for open positions. Accommodation measures will be available upon request for candidates participating in the various stages of the recruitment process. Please contact: [email protected]