Deposit Operations Specialist |
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*Position is not eligible for remote work. Job Code
DEPOPER | Job Family
| Supervisory
No | Job Description Title
Deposit Operations Specialist - Maintenance and Verification |
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Job Summary | The Deposit Operations Specialist Maintenance and Verification will provide back-office support and oversight to accounts and transactions. This position will perform routine maintenance and verification on deposit accounts and customer records while adhering to established regulatory and bank polices and procedures. |
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Essential Functions, Duties and Responsibilities include, but are not limited to: | - Ensures compliance with federal and bank rules and regulations regarding maintenance functions on deposit accounts and customer records
| - Reviews daily deposits for errors and omissions
| - Processes daily maintenance requests in a timely and accurate manner, including transfer and sweep verifications and setups
| - Performs account exception tracking, reviews and clears exceptions
| - Reviews reports to confirm accuracy of maintenance and/or input
| - Troubleshoots issues, including reviewing, tracing, and resolving errors, and escalates as needed
| - Researches and provides assistance to internal and external customers to resolve any questions or issues
| - Processes verification of new accounts and provides maintenance to the accounts, including IRAs, CDs, Safe Deposit Boxes, Savings
| - Verifies and mails statements, notices, letters, interest checks
| - Escalates all issues or concerns regarding verifications
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Education, Experience and Qualifications | Education | Required/Preferred | Education Level | Description | Required | High School or GED | | Preferred | Bachelors Degree | Degree in business, finance, or related field preferred |
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| Years of Experience | Minimum | Comments | 3 | Three (3) years of experience in banking and/or deposit operations preferred |
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| License / Certification | Required/Preferred | License / Certification | Description |
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| Additional Qualifications | |
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Core Competencies | | - Oral and written communication skills
| | - Time management skills; ability to meet deadlines
| | - Problem solving and judgment skills
| - Ability to work independently as well as part of a team
| - Ability to maintain confidential information
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Working Conditions | Working Conditions | Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. |
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| Travel Requirements | Requirement | Frequency | No travel required | Never or Rarely |
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| Mandatory Vacation | Position requires incumbents to be off work for a minimum of five consecutive business days |
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Physical Requirements | Requirement | Frequency | Sitting (remaining in a seated position) | Constantly | Standing (remaining on one’s feet in an upright position without moving about) | Occasionally | Walking (moving about on one’s feet) | Occasionally | Lifting (raising or lowering an object from one level to another) | Never or Rarely | Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) | Never or Rarely | Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) | Never or Rarely | Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) | Never or Rarely | Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) | Constantly | Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) | Occasionally | Stooping (bending downward and forward by bending spine at the waist) | Never or Rarely | Squatting/Crouching (bending body downward and forward by bending legs and spine) | Never or Rarely | Kneeling (bending legs at knees to come to rest on knee(s)) | Never or Rarely | Crawling (moving about on hand and knees or hands and feet) | Never or Rarely | Climbing (ascending or descending ladders, stairs, ramps) | Never or Rarely | Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) | Frequently | Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) | Frequently | Near Visual Acuity (clarity of vision at approximately 20 inches or less) | Constantly | Far Visual Acuity (clarity of vision at approximately 20 feet or more) | Occasionally |
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| Additional Physical Requirements | May require lifting up to 10 pounds |
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