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Customer Claims Representative I at U.S. Water Heating

U.S. Water Heating · Randleman, United States Of America · Onsite

Microsoft Excel

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The Customer Claims Representative I will review and process when approved: orders, claims, returns and adjustments in the Retail business model.  Assist Retail Sales Representative Supervisor and/or Retail Sales Analyst by performing various functions in the retail accounting process. 

This position will serve our Rheem Parts Division, located in Randleman, NC.

Responsibilities

  • Provide data entry/upload Oracle support as required by volume or team priorities to complete the billing and crediting processes for the Retail department in a timely manner for reporting.
  • Provide spreadsheet support for billing and crediting processes to facilitate report compliance with measured departmental goals and objectives.
  • Scan debits, credits, orders, returns and distributor invoices into Document Manager for historical documentation of all departmental transactions.
  • Maintain retail sales log database for sales validation between retail sales data and the Rheem sales database.  Identify and communicate discrepancies between Rheem and retail monthly files to our distributors and upper management.
  • Provide detailed transactional reporting and spreadsheet support for billing and credit processes.  Reconcile billing and data input to obtain consistency and accuracy throughout the process.
  • Support retail team with order input and data entry as required by volume or team priorities.
  • Maintain ongoing call relationships with retail dealer customers as required. 
  • Maintain harmonious working relationship with customers, distribution partners and personnel within our division.  

Qualifications

  • Associate’s Degree in Business or Marketing 

  • Two years customer service experience

  • Advanced skills in MS Excel; intermediate skill level of MS Word

  • Online or electronic order entry skills

  • Ability to multi-task with attention to detail – high level of accuracy is of critical importance

  • Excellent analytical and problem solving skills; must demonstrate an ability to identify problems, gather data and report with high degree of accuracy
  • Strong organizational skills; self-starter

  • Excellent written and verbal communication skills

  • Ability to work independently with minimal supervision

HOW TO STAND OUT:

  • Bachelor’s degree in Business or related field

  • Knowledge of Oracle or other data management systems

  • Use of intra/internet-type communication tools 

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Company

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
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