Case Services Coordinator at ACCRA Management Group LLC
ACCRA Management Group LLC · Minnetonka, United States Of America · Onsite
- Junior
- Office in Minnetonka
Description
Our mission is to improve lives by providing individualized homecare services and support people living at home. We know the care each person needs is unique, and we have built a large variety of services to provide the best person-centered care for our clients to lead fuller lives at home.
Accra is a diverse, inclusive, and equitable workplace in which all employees are valued and respected and can bring their whole self to work. Our employees reflect the demographics of the communities we serve, and we are committed to modeling diversity, equity, and inclusion within our industry.
Accra Offers:
- Work/Life Flexibility
- Professional Development Opportunities
- Generous Paid Time Off Options
- Free Mental Health/Wellbeing Program
- Medical, Dental and Vision Insurance (Full Time Employees)
- HSA & FSA (Full time Employees)
- 401(k) Retirement Plan
- Company Paid Disability & Life Insurance (Full Time Employees)
About This Role:
The Case Services Coordinator will work in conjunction with internal stakeholders (Billing, HR, Compliance, Program) to inform and educate clients and caregivers on program eligibility and policies.
Requirements
- Bachelor’s Degree in a healthcare or human services field or 2-3 years of equivalent work experience in human services or healthcare.
- Demonstrated knowledge of services needed by people with disabilities and older adults.
- Experience working with Waivered Services and/or PCA Homecare services is a plus.
- Aptitude to think strategically and creatively, with a strong focus on delivering results.
- Intermediate computer skills including internal office and organizational software, and the willingness to gain proficiency with Accra specific systems.
- Ability to maintain a high level of confidentiality and demonstrate an objective mindset.
- Strong organizational skills and the ability to multitask with attention to detail.
- Positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
- Ability to empathetically communicate difficult and complex concepts both over the phone, and via electronic communication.
- Advanced written and verbal communication skills.
- Ability to adapt to rapid change and work effectively in a fast-paced environment.
