eSimplicity - Senior Service Designer at eSimplicity

About Us:

eSimplicity is modern digital services company that work across government, partnering with our clients to improve the lives and ensure the security of all Americans—from soldiers and veteran to kids and the elderly, and defend national interests on the battlefield. Our engineers, designers and strategist cut through complexity to create intuitive products and services that equip Federal agencies with solutions to courageously transform today for a better tomorrow for all Americans.

Purpose and Scope: 

The Senior Service Designer will have the opportunity to work with our multifunctional product team as they build out a critical service offering for our government client. Their primary responsibility will be designing highly performant services and interfaces for enterprise users, from generative discussions with stakeholders through execution and evaluation. They'll have the opportunity to develop strategic initiatives and work with our client to establish human-centered design methods and best practices for the project.Beyond the day-to-day work of user research, prototype development, and service design, you'll also have the chance to champion HCD and user experience at the agencies we support.

Responsibilities: 

• Unite stakeholders to work on solving complex business problems from discovery through design execution and implementation using a broad range of skills, including but not limited to exploratory interviews, co-design sessions, wire-framing, and prototype development.
• Work closely with business and functional leaders to understand their challenges, determining the most appropriate HCD approach, and prioritizing the projects that will have the most impact, and building a long-term HCD roadmap.
• Use design-thinking principles and tools to facilitate collaborative sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies.
• Work closely with business analysts and front-end engineers to design highly usable services and interfaces. Be opinionated, collaborative, and own the experience for the entire product lifecycle.
• Follow best practices for service design and educate relevant stakeholders about user-centricity. Serve as an advocate and change-champion with stakeholders for a user-centric, research-based, and design-driven culture.
• Contribute to eSimplicity's HCD community of practice through mentorship, process development, and hiring support.

Required Qualifications:

• Bachelor's degree (B.A.) or equivalent from an accredited four-year college or technical school, specifically in computer science, information systems, engineering, business, or related scientific or technical discipline (i.e., UX design, visual design, industrial design).
• 7+ years related experience and/or training; or equivalent combination of education and experience.
• Must be able to obtain and maintain a Public Trust clearance.
• Must currently reside in the United States. Experience working on digital transformation and customer experience initiatives.
• Experience working in an agile environment or with agile teams.
• Experience working with UX for data-sensitive products.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.

Desired Qualifications: 

• Experience with Salesforce Experience Cloud, Service Cloud, and Lightning Web Components.
• Experience with HCD research operations, such as drafting research plans, synthesizing and prioritizing findings, contextual inquiry, user testing, and facilitating interviews.
• Using Dovetail as a research repository.

Working Environment:
eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager.
Occasional travel for training and project meetings. It is estimated to be less than 25% per year.

Benefits:
We offer highly competitive salaries and full healthcare benefits.

Equal Employment Opportunity:
eSimplicity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability.