Supervisor Storeroom - Integrated Supply at Vallen Distribution, Inc.

Position Sumary:

Vallen's Storeroom Supervisor is a staff management position integrated within a customer's location to oversee and lead day-to-day activities of a team of 1 to 2 associates engaged in customer support, crib and/or storeroom operations. They are responsible for training and managing the work functions of Buyers, CSRs, Warehouse Workers, Crib Attendants, Inventory Control, VMI, and/or other operational support roles that align with the needs of their assigned customer. They ensure work activities are efficient, safe, in compliance with operating policies and procedures and meet the highest level of customer satisfaction in an Integrated Supply and solutions serviced customer

Essential Job Duties and Responsibilities:

• Staff supervisory duties include, but are not limited to: participating with interviews, coaching, training, delegating work assignments and may participate in or prepare documentation for disciplining associates while enforcing company policies, procedures, and productivity standards.
• Assist with ensuring storeroom is attended to and follows ISO compliance per contract with customer.
• Trains and provides mentorship to associates on proper handling of storeroom materials, usage of storeroom tools (etc. power tools, etc.), operating policy and procedures in accordance with instructions and/or Standard Operating Procedures (SOPs); ensures the safe operation of storeroom.
• Researches and performs root cause analysis for the most complex site/customer issues; engages with customers for resolution on escalated issues.
• Audits and reviews the daily work of others for accuracy.
• May provide coverage for staffing needs in various functional roles on an as needed basis (e.g., vacation coverage or other out of office scenarios).
• Ensures team resources are used effectively and both productivity and profitability targets are met.
• Collaborates with leadership to assist with producing service level reports.
• May participates in internal Vallen and/or customer audits.
• Assist with preparing materials for quarterly site presentations to plant management regarding Vallen's service, projects, and activities.
• Identifies customer cost savings through process improvement and product price variance.
• Provides high-level of customer service by responding to customers via phone, email or in person; serves as an escalation point for unresolved and/or the most complex customer service issues.
• Assists management with ensuring Vallen's various systems of record are accurate for both managed employees and assigned customer.
• Performs other related duties as requested.