Patient Communication Representative at Atlantic Vision Partners

Description

The Atlantic Vision Partners Way

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through:

· On-Site Training

· Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,

· Paid Certified Accreditations, and

· Unmatched resources like in-house tools to help serve our patients.

Your Mission

As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

Come where you can flourish!

What You’ll Do

• Answer inbound calls promptly and professionally.
• Provide information about the eye care services offered, office hours, and other general inquiries.
• Book and confirm eye exams, consultations, and follow-up appointments based on patient needs and doctor availability.
• Reschedule or cancel appointments as requested by patients.
• Accurately enter and update patient information, including contact details and medical history, into the system.
• Verify and process insurance details, including pre-authorizations if required.
• Address patient concerns and questions with empathy and professionalism.
• Resolve any issues related to appointments or services.
• Document call details and patient interactions in the system.
• Coordinate with office staff to manage patient flow and ensure smooth operations.
• Adhere to privacy and confidentiality regulations to protect patient information.
• Follow office protocols and procedures to maintain high standards of service.

Requirements

• High school diploma, GED or equivalent certification
• At least 2 years customer service experience or 2 years of call center experience
• Experience in a healthcare setting, especially in ophthalmology or optometry, is a plus.
• Excellent verbal and written communication skills.
• Ability to convey information clearly and professionally.
• Strong interpersonal skills with a focus on patient satisfaction.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficiency with computer systems and software, including appointment scheduling software and electronic health records (EHR).
• Familiarity with telephone systems and standard office equipment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to detail for accurate appointment scheduling and data entry.
• Ability to troubleshoot issues related to scheduling, patient inquiries, and system problems.
• Understanding of and adherence to privacy regulations and confidentiality standards, especially concerning patient information.
• Ability to work collaboratively with other team members and healthcare professionals.
• Willingness to adapt to changes in procedures, schedules, and patient needs.