Showroom Sales at HUBBARD SUPPLYHOUSE

Description

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is “Honoring God with a great team that builds customer partnerships by delivering on expectations”. Our team is built on trust, service, and a commitment to doing things the right way. The ideal candidate thrives in a “team first” environment and has a passion for customer service. 

The Showroom Sales Associate plays a key role in driving sales and enhancing customer satisfaction by promptly and courteously assisting both walk-in and phone customers. Utilizing strong product knowledge and technical expertise, this role ensures customers receive tailored solutions that meet their specific needs.

Responsibilities and Duties

Customer Service

· Welcome and assist walk-in and telephone customers with professionalism and friendliness.

· Manage multiple customer inquiries and requests simultaneously with efficiency.

· Guide customers to the right products by asking insightful questions, listening actively, and offering appropriate solutions.

· Provide troubleshooting assistance and technical support as needed.

· Research and recommend alternative products when necessary to fulfill customer requirements.

· Accurately process orders using Eclipse ERP and handle returns or warranty claims in accordance with company policies.

· Maintain clear, proactive communication with customers regarding order status, delays, or alternative options.

· Resolve customer complaints promptly, balancing customer satisfaction with company policies.

· Keep the counter area clean, organized, and ready to serve customers.

· Foster positive relationships with returning customers encourage loyalty.

Sales Support

· Prepare and follow up on sales quotes to help close deals.

· Suggest complementary or promotional items to increase sales value.

· Collaborate with outside sales teams and management by sharing customer feedback and sales leads.

· Promote clearance and surplus inventory to support effective stock management.

· Communicate fluctuations in product demand and inventory levels to purchasing or management teams.

· Adhere to company guidelines on pricing, credit, and sales policies.

General Duties

· Stay current on new products and industry trends through ongoing training and team knowledge sharing.

· Assist with receiving, shipping, and other warehouse operations as needed.

· Ensure all paperwork and transactions are completed accurately and in a timely manner.

Qualifications

Required:

• High school diploma, GED, or equivalent. 
• Minimum 1 year in progressive position (2 years preferred)
• Basic computer proficiency 

Preferred:

• Previous experience in plumbing, irrigation, or a related industry
• Minimum 2 years in similar position preferred
• Wholesale distribution experience preferred
• Customer-facing sales experience preferred
• Strong customer service and communication skills
• Ability to manage time and multitask in a busy environment
• Minimum 2 years in luxury product selling position (home goods, preferred)
• Minimum 1 year in progressive sales or design position (2 years preferred)
• Product/applications experience preferred

What We Offer

• Monday–Friday schedule (no nights or weekends) 

• Matching 401(k) and profit-sharing program 

• Comprehensive benefits package with supplemental options 

• Paid holidays, PTO, and sick leave 

• Christmas bonus, team-building events and company picnic 

• Employee discount program 

• Career advancement and ongoing training opportunities

• Ongoing product and sales training

• Career advancement opportunities