Homeoffice Director, Fraud Prevention at Conduent

As the Director of Fraud Prevention, you will define and own the operational process of investigation into fraud attacks, to rapidly understand attack vectors, vulnerabilities, and drive mitigation of systems, processes, and tools across our layered controls. You will maintain a team of initiative-taking and skilled fraud investigation associates and will collaborate and partner closely with Fraud Operations to continually investigate and research suspected and confirmed fraudulent activity. In this role, you will oversee fraud strategy deployments, continuous adaptation of trends, and overall effectiveness of the tool’s abilities to detect fraud. This position will report directly to the Director of Fraud Strategy and Analytics.

Responsibilities: 

• Defining and driving the reporting and analytics through detailed data analysis and investigation into suspected and confirmed fraudulent activity within our debit card programs. 
• Providing structured and ongoing analysis of vulnerabilities, control weaknesses, and gaps to drive rapid mitigation and remediation of attacks, and to recommend action on significant risk issues, trends, loss events, and best practices. 
• Building the process and tools to provide ongoing feedback loops into fraud and risk products, control frameworks, data instrumentation, and detection processes, to proactively influence priorities and roadmaps for improving our ability to protect clients. 
• Participate in meetings with state representatives and investigators regarding fraud trends within their respective states. 
• Constructing reporting that provides early intelligence and data signals to use as indicators of progressive fraud trends. 
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Defining and monitoring success metrics to ensure speed and effectiveness of investigations, and our ability to drive action based on investigation findings and incoming trends. 
• Continuously monitoring for emerging fraud trends using real-time data, including analysis of outliers in key fraud risk metrics. 
• Identifying patterns and anomalies within large datasets and making appropriate recommendations to mitigate risk. 
• Making risk-based sample selections targeting high fraud risk files for review. 
• Evaluating the efficacy of fraud detection and prevention tools and services through cost & fraud loss analysis. 
• Conducting advanced analyses and acting as a steward of prepared operations reports on data and trends; developing recommendations where applicable.
• Preparing monthly reports for Senior and Executive management regarding incoming trends, strategy effectiveness, and loss impacts. 

 Requirements: 

• Have 5+ years of financial services or fraud prevention experience.
• Bring 2+ years of leadership experience. 
• Be able to solve complex problems; take a new perspective on existing solutions; exercise judgment based on analyzing multiple sources of information.
• Be able to conduct advanced analyses and steward prepared operations reports on data and trends; develop recommendations where applicable.

Preferred:

• Hold a bachelor’s degree. 
• Show strong knowledge of the SAS analytics programs, ability to build reports, and set up recurring jobs. 

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too. 

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 

• Bring your authentic self to work 
• Grow and thrive, both personally and professionally 
• Make a difference with our clients, our communities, and the millions of people we support. 

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $123,750 - $165,000.

About Company

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