Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance - Sales - Thane - Ace Business Centre (3rd Floor) - CSE at Tata Capital Limited

Key Objective of the Job:

A Customer Service executive who effectively manage DSE interactions, channel partners and the open market. CRE’s responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

• Generate leads through interactions with DSE or through channel partners/open market.

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries.
• Cross-selling product offerings to customers.
• Educates customers with information to build their understanding of issues and capabilities.
• Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

• Maintaining relationship with assigned dealer.

Deal Processing

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

• Interact with operations and credit team in order to ensure smooth processing of loan application.

Specialized job competencies:

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge 
• Analytical Skill 
• Product Knowledge

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge 
• Analytical Skill 

Product Knowledge

Hiring Parameters:

• Candidates from Finance graduate stream preferred.
• Should be comfortable to move in the market.
• Should have learning attitude.