Customer Operations Associate at Athletetoathlete
Athletetoathlete · Santa Monica, United States Of America · Onsite
- Junior
- Office in Santa Monica
About Athlete to Athlete
Athlete To Athlete is a fast-growing sports-tech startup connecting NCAA Division I athletes with the next generation of youth athletes In our programs, student-athletes are paired with a current Division 1 College-Athlete Mentor who plays their sport and can help build their confidence, taking their game to the next level. Our mission is to build the next generation of driven, confident, and resilient student-athletes through mentorship.
About the Role
In this position, you will play a pivotal part in our day-to-day customer operations , ensuring the smooth functioning of our program. You’ll support customer communication, mentor coordination, meeting logistics, and new client onboarding following the sales process. As a key member of the operations team, you'll work closely with our Head of Operations to ensure an excellent experience for both customers and mentors. Overall, you will serve as a liaison between our mentors and mentees and their immediate families to ensure seamless interaction and satisfaction with our services.
About Athlete to AthleteAthlete To Athlete is a fast-growing sports-tech startup connecting NCAA Division I athletes with the next generation of youth athletes In our programs, student-athletes are paired with a current Division 1 College-Athlete Mentor who plays their sport and can help build their confidence, taking their game to the next level. Our mission is to build the next generation of driven, confident, and resilient student-athletes through mentorship. About the RoleIn this position, you will play a pivotal part in our day-to-day customer operations , ensuring the smooth functioning of our program. You’ll support customer communication, mentor coordination, meeting logistics, and new client onboarding following the sales process. As a key member of the operations team, you'll work closely with our Head of Operations to ensure an excellent experience for both customers and mentors. Overall, you will serve as a liaison between our mentors and mentees and their immediate families to ensure seamless interaction and satisfaction with our services.
Key Responsibilities
Qualifications
Nice to Have
Athlete to Athlete is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.
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