Job Description
Position Title: Junior IT Technician
Department: Information Technology
Location: District Wide
Reports To: Director of Information Technology
Summary:
The Junior IT Technician is a member of the technology department, which is integral to the operations of the school district.
Duties and Responsibilities:
Under the general supervision of the Director of Information Technology, the Junior IT Technician provides technical support and assistance to our district's employees. The Junior IT Technician helps maintain the school district's computer and technology equipment in operating condition. The Junior IT Technician will be responsible for installing and maintaining computer hardware and software, troubleshooting technical issues, and ensuring the district's technology is running efficiently.
Assembles, installs, maintains, and configures district computer hardware and software including desktops, laptops, Chromebooks, smart screens, projectors, printers, copiers, and other district technology equipment.
Diagnoses and repairs computer hardware, operating system, software, and connectivity issues on district technology devices.
Monitors and documents issues reported to the district technology Help Desk system, seeing problems from report to resolution.
Accurately maintains, documents, and tracks inventory of district technology assets.
Provides technical support to staff and students throughout the district.
Assists in the maintenance of district technology services including end user access to Email, Google Workspace, SIS, Active Directory, and other software/platforms.
Assists in the maintenance of the district technology networks including network cabling, routers, switches, access points, and other network devices.
Leads in the maintenance of A/V systems including projectors, digital displays, presentation controllers, audio systems, wired/wireless microphones, projection screens, etc.
Provides A/V coaching and support for presentations and events.
Assists in the creation of documentation and tutorials focused on classroom, office, and school-wide technology initiatives.
Serves as an escalation point, reporting network or technology issues to the IT Technician and/or Director of Information Technology.
Performs other related duties as assigned.
Work Environment:
Must be able to work within various degrees of noise, temperature and air quality consistent with industry standards. Job responsibilities may require both inside and outside assignments. Interruptions of work are routine. Flexibility and patience are required. Must be self-motivated and able to complete job assignments without direct supervision. Overtime work may be required. Must be able to work under stressful conditions, in a fast-paced, deadline oriented environment, while maintaining a positive, customer service approach to problem solving.
Physical Requirements:
Sitting, standing, lifting, and carrying (up to 50 pounds with assistance), reaching, climbing, squatting, stooping, crawling, kneeling, and moving light furniture may be required.
Equipment/Material handled:
Must know how to properly operate or be willing to learn to operate all multimedia equipment.
Education and Experience:
High School Diploma or GED required.
Associate’s degree in Computer Science or related experience preferred.
1 to 3 Years of prior experience in technical support or a similar role.
Certifications in one or more of the following: MTA, CCENT, CompTIA A+; Preferred.
Basic knowledge of Windows and other operating systems, hardware and software troubleshooting, and network configuration.
Ability to inspect, assess, troubleshoot, and repair computer network systems, hardware, and software.
Basic knowledge of E-Mail, Internet, WAN/LAN, and other computer network programs and operations.
Strong communication skills, both written and verbal.
Ability to follow oral and/or written instructions.
Ability to report work orally and/or in writing.
Ability to work independently and as part of a team.
Strong work ethic and dedication to assigned tasks.
