Job Title: Receptionist
FLSA Status: Non-exempt
Days of Work: 185
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GENERAL SUMMARY
Serves as the initial contact for all general telephone inquiries.Contributes to effective school/public relations by prompt and courteous handling of all telephone calls, inquiries, and visitors to the School Office. Disseminates general information. Provides secretarial and administrative support as requested. Reports to the principal.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned.)
Greets all visitors courteously, determines their needs, checks appointments, and directs or assists them to the proper person.
Responds to phone calls in a prompt, professional and courteous manner, directs the calls to the appropriate person.
Maintains an attractive and comfortable reception area. Immediately reports any suspicious or unusual behavior on the part of visitors, including those visitors who by-pass the reception desk.
Receives and distributes all in-coming mail.
Responds to complaints and inquiries of a routine and non-routine nature, or refers them to appropriate persons.
May provide clerical assistance for other school staff.
Operates general office equipment such as computers, printers, copiers, calculators, fax machines, telephone system, etc.
Provides exceptional customer service to all visitors, students and staff.
Interacts with others in a respectful and cooperative manner at all times.
Willingly performs other related duties as required.
JOB SPECIFICATIONS
Education and Experience:
High school graduate with one to two years of clerical experience required; or any equivalent combination of training and experience and certification which provides the required knowledge, skills and abilities.Must demonstrate strong interpersonal skills.
Knowledge:
Knowledge of Business English, grammar, spelling, punctuation, and mathematical computation; working knowledge of departmental policies, procedures, and operations; Knowledge of school phone and computer systems; knowledge of responsibilities and key contact personnel; knowledge of modern office procedures, systems and equipment.
Skills/Effort:
Ability to interact professionally and courteously with others, including difficult people; ability to maintain high standards of professionalism in exercising duties; ability to work on various assignments and secretarial tasks; ability to type at the minimum required rate;skill in the use of general office equipment such as calculators, computers, telephones etc.; strong communication and interpersonal skills required.
Working Conditions:
Conducts duties in an office environment with limited exposure to environmental conditions; Physical demands are restricted to office work requiring lifting/moving of items weighing up to ten pounds; limited local travel may be required.
DISCLAIMER STATEMENT
This job description is not intended as a complete listing of job duties. The incumbent is responsible for the performance of other related duties as assigned/required.
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