Children, Youth & Family Services Manager – Permanency Team at El Paso County (CO), CO
El Paso County (CO), CO · Colorado Springs, United States Of America · Hybrid
- Senior
- Office in Colorado Springs
About the Department
Are you a proactive, collaborative leader with a passion for empowering child welfare teams? El Paso County’s Children, Youth & Family Services (CYFS) is seeking a dynamic Manager who thrives in a fast-paced environment, demonstrates strong critical thinking, and embraces innovation through data-driven decision-making. We value leaders who are responsive to staff, client and community needs and confident in making complex decisions. If you excel in communication, build strong partnerships, and lead with integrity and accountability, we invite you to join our team. If you're a positive, solutions-oriented team player—this is the opportunity for you.
In this role, you will lead the CYFS Permanency Team with a peer Manager and Assistant Manager. In addition to general permanency teams serving families with children ages 0-12, the Permanency Team includes specialty teams of 0-3 Programming, Well Baby Court Team, Medically Fragile, Sex Abuse Information and Family Education (SAIFE), Family Treatment Drug Court, and the Adoption Program. This position provides direction supervision to approximately 6 CYFS Supervisors.
Manages and administers assigned functional area within the Children, Youth, and Family Services Division of the Department of Human Services (DHS), ensuring high performance of employees and programs in support of the ongoing mission to preserve and rehabilitate families while protecting children. Oversees and coordinates the practice or services and is responsible for primary decision-making of child protection practices as needed including, but not limited to safety, permanency, and well-being. May be assigned to the Practice or Support & Services unit. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.Position Duties
- Provides administrative oversight and management in planning, organizing, leading, and monitoring of the assigned functional area. Supports the ongoing mission of the DHS and CYFS Division to preserve and rehabilitate families while protecting children, participating in primary decision-making as needed.
- Oversees supervisors, caseworkers, and support staff to ensure the proper procedures, protocols and policies are applied and followed per Volume 7, the Colorado Children's Code, and El Paso County policy. Assists in the development of new protocols and procedures to meet the needs of the division.
- Provides supervision, mentorship, guidance, and training to staff. Conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process.
- Consults with the appropriate DHS staff to provide notification regarding serious injury, fatality, near fatality, and egregious incidents or cases.
- Works collaboratively with others to ensure the Children, Youth, and Family Services Division operates efficiently and effectively.
- Provides or ensures appropriate training to staff. Instructs, trains, and updates supervisors in new procedures, guidelines, and protocol; recommends and implements division training plans.
- Organizes and leads division meetings. Recommends, establishes, and communicates goals, objectives, and mission for the division.
- Interprets, communicates, and implements rules, policies, procedures, and regulations for the division.
- Recommends operational and program improvements to accommodate changes in mission and operational demands.
- Assists with monitoring program expenditures in relation to approved budget.
- Ensures compliance with Federal, State, and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented.
- Collects, reports, and monitors unit statistics, data, outcomes, and performances; analyzes, approves, and routes financial requests. Tracks trends and informs leadership of findings. Ensures compliance with required state and agency measurements and outcomes.
- Develops, recommends, and implements Children, Youth, and Family Services programs and community partnerships; serves as a liaison to the community.
- Serves on state level committees as needed for oversight of job responsibilities and functions.
- Serves as a resource for DHS personnel and partners.
- Performs other duties as required.
Supervision Exercised: This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.
Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.
Minimum Qualifications
Knowledge, Skills & Abilities
- Working knowledge of casework practices, procedures, and protocol; working knowledge of child safety and family engagement. Working knowledge of intake and ongoing processes, procedures, and protocol.
- Working knowledge of the legal system, community resources and State and Federal laws and regulations.
- Working knowledge of Department of Human Services programs and protocol.
- Working knowledge of various spreadsheet graphics and statistical applications; ability to compose clear, concise, and accurate reports. Proficiency in working with the State TRAILS system.
- Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service.
- Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
- Ability to efficiently plan, schedule, and organize.
- Ability to lead and train others; ability to objectively review and evaluate the performance of others.
- Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change.
- Ability to work independently and with minimal supervision.
- Ability to use standard office equipment including computer, fax machine, copier, and telephone.
- Maintain regular and punctual attendance.
- Bachelor’s degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
- Five years of professional, internship, or volunteer work experience in a human service-related agency.
- Master’s degree or higher in a social work or human behavioral sciences field; and,
- Four years of professional, internship, or volunteer work experience in a human services related agency may substitute for the required experience.
- Two years supervisory or demonstrated leadership experience in human services.
- Master’s degree in a human behavioral science field or a Master of Social Work degree.
- Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
- Must obtain and maintain necessary certifications as applicable to position.
- Must possess and maintain Colorado State Child Welfare Supervisor Certification or the ability to successfully complete and pass the initial examination within ninety days of enrollment.
- Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen. College transcripts required prior to the date of hire.
Other Qualifications
Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. This position may require occasional lifting, such as files, supplies, children, and car seats. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/individuals and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule; some evening or weekend work may be required. Local and non-local travel, including possible out-of-state travel, may be required.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
