Information Technology Network Manager at undefined

We are seeking a proactive Information Technology Manager to oversee IT operations at Munson. The Information Technology (IT) and Network Manager serves as the strategic and operational leader for Munson's technology infrastructure, responsible for maintaining institution-wide IT systems, network security, and digital learning environments. This role develops technology standards, leads digital transformation initiatives, and ensures robust business continuity and cybersecurity policies and practices across all campus operations; this includes the Museum of Art and Pratt Munson College of Art and Design. Additionally, will lead and model the delivery of an exceptional user experience.

This is a full-time, on site position located in Utica, NY. Hours are Monday through Friday 9 am - 5 pm., however availability during evenings and weekends to troubleshoot in emergency situations is necessary,

OUR CULTURE: 

Munson is committed to community engagement and belonging. We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring. If your skills and qualifications align with this opportunity, we invite you to apply to join our team. This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization.

ESSENTIAL JOB FUNCTIONS

Systems Administration & Infrastructure Management

• Provides comprehensive network support across multiple operating systems and platforms
• Maintains and optimizes network security, backup systems, and disaster recovery protocols
• Coordinates equipment procurement, installation, upgrades, and configuration management
• Working with our outside consultant, conducts regular security assessments, vulnerability testing, and compliance audits
• Manages relationships with external IT vendors, cloud service providers, and technology partners, overseeing procurement and administration of external services. 
• Collaborate with vendors to address technical issues, evaluate new technologies, and negotiate service contracts to meet organizational needs. 
  

Information Services & Digital Strategy

• Oversees web-based services, learning management systems (LMS), and student information systems
• Oversee the resolution of technical issues and service requests, serving as an escalation point for complex problems. 
• Ensure the maintenance and optimization of IT infrastructure, including networks, servers, workspaces, classrooms, and computer labs. 
• Implement and enforce standards and policies for networking, computing, security, and data services to maintain system reliability and integrity. 
• Collaborates with academic departments on educational technology integration and digital pedagogy support
• Helps to ensures the Family Educational Rights and Privacy Act (FERPA), the General Data Protection Regulation (GDPR), and other data privacy compliance across all systems
• Manages cloud infrastructure, hybrid environments, and SaaS application portfolio
• Develops and implements data governance policies and procedures

Leadership & Team Development

• Supervises, evaluates, and coaches a team of four IT professionals, (technicians and specialists), and student workers, fostering a culture of continuous learning.
• Provides guidance, support, and ongoing training to team members to enhance their technical skills and customer service abilities. 
• Coordinate tasks and projects across the department, enduring efficient allocation of resources and timely completion of deliverables. 

Strategic Planning & Innovation

• Develops comprehensive IT strategic plans aligned with organizational goals and budget cycles
• Helps evaluate and recommend emerging technologies (AI, IoT, cloud services) for potential organizational adoption
• Develop and implement business continuity plans to mitigate risks and minimize operational disruptions during emergency situations or data loss incidents. 
• Work with directors and department heads to establish and enforce policies and procedures governing the use of computer systems, network infrastructure, and shared electronic resources. 
• Implements business continuity and incident response procedures
  

Financial Management

• Manages annual IT budget, including capital expenditures and operational costs
  
• Negotiates contracts and manages vendor relationships to optimize value
  
• Implements cost-effective solutions while maintaining service quality standards
  
  

Organizational Service

• Serve on interdepartmental committees as requested and complete other duties as assigned

REQUIRED QUALIFICATIONS

Knowledge, Skills and Abilities 

• Bachelor's degree in Information Technology, Computer Science, or related field preferred; OR Associate's degree with relevant industry certifications and additional experience
• Proven experience in a supervisory/leadership role within the IT field required. 
• Strong technical proficiency in networking, server administration, and systems management. 
• Experience with a variety of operating systems and software platforms, including Microsoft Windows Server and Office Suite, macOS, and Google Workspace. 
• Knowledge of network security principles and technologies, such as firewalls, switches, and access points
• Demonstrated leadership ability, excellent communication and interpersonal skills with the ability to collaborate effectively with colleagues, students, and stakeholders at all levels. 
• Professional certifications such as ITIL, CompTIA A+, or vendor-specific certifications are highly desired
• Experience with educational technology systems preferred but not required
• Ability to work collaboratively with faculty, staff, and students

Technical Expertise

• Strong knowledge of Microsoft Server environments (2016/2019 or newer) and network infrastructure
• Experience with enterprise networking equipment (Fortinet, Cisco, or equivalent)
• Understanding of cybersecurity best practices and compliance requirements
• Familiarity with virtualization platforms, cloud services (Azure, AWS, Google Cloud), and backup/recovery systems
• Knowledge of identity management systems and access controls

Leadership & Communication

• Strong written and verbal communication skills for diverse audiences
• Demonstrated project management and problem-solving abilities
• Experience training and mentoring technical staff

Location

This position is an on-site in Utica, NY.

The final candidate will be required to complete a post-offer, pre-employment background check.
 
 Munson is an equal opportunity employer.