Fulfillment Supervisor at Millennium Print Group
Millennium Print Group · Raleigh, United States Of America · Onsite
- Professional
- Office in Raleigh
Join the Leader in Trading Card Manufacturing
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.
Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.
Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.
Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.
Click here to review our Privacy Notice for applicants.
Click here to review our applicant Privacy Notice for SMS Texting and Terms of Service.
- Prioritizes work assignments based on clients and business requirements and needs.
- Establishes, documents, and monitors the Fulfillment Department's processes and procedures to ensure required timelines are met while maintaining Quality Assurance standards.
- Creates and maintains reporting to management on key performance department metrics.
- Facilitates training and coaching the Fulfillment team on procedures and providing guidance as needed on detailed or more complicated client requests and roll out requirements.
- Collaborates with Fulfillment Compliance and Logistics Analytics teams to improve fulfillment processes and procedures. Recommends solutions and process improvements.
- Collaborates with internal clients on statuses, delays, and challenges related to the fulfillment processes.
- Serves as the primary liaison between internal customers and the Fulfillment Group.
- Observes established safe working and housekeeping procedures; promptly corrects hazardous situations.
- Follows all company policies, security protocols & procedures, standard operating procedures, work instructions, and ISO requirements.
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. May be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Requires a High School diploma or equivalent.
- Typically requires a minimum of 4 years equivalent experience which includes previous related supervisory duties and responsibilities in managing a fulfillment warehouse unit or other related area from within the supply chain, warehousing, or distribution industry.
- Effective proficiency in using the intranet, email, Excel, Word, and management information systems (MIS).
- Ability to effectively lead others and foster a productive work environment.
- Previous work experience working in an ISO 9001 environment.
- ISO, OSHA, 5S or other continuous improvement type training and knowledge are desired..
- Effective customer service and interpersonal skills, detailed oriented, organizational, problem-solving, and decision-making skills.
- Requires basic computer experience as well as operating standard office equipment.
- Ability to communicate clearly, orally and in writing.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to read or understand information related to work activities.
What to Expect
MPG offers a leading-edge compensation package which includes the following:
- A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off, including 10 company-paid holidays, plus 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
- And, much more!
Millennium Print Group is an Equal Opportunity Employer
The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
