Senior Technical Support Engineer at TestYantra Software Solutions

Mandatory Skills:

• Active Directory and Group Policy
  
• Zscaler (Internet Access and Private Access)
  
• Microsoft Intune and Entra ID
  
• Software packaging and deployment solutions for MSI, MSIX, App-V
  
• Microsoft 365
  
• Endpoint Privilege Management
  

Key Responsibilities:

·      Providing escalation support and in-depth investigation capability for the GCC group

·         Microsoft Secure Score continuous assessment, testing and improvement

·         Evaluating, engineering and implementing (where appropriate) IT Security feature enhancement requests for the global endpoint estate

·         Engineering solutions to help automate Evergreen processes such as:

o   Self-service testing capability for application support and development teams to consume

o   AutoPatch / Windows Update for Business

o   Major Windows O/S updates

·         Developing and maintaining PowerShell scripts for endpoint management automation tasks

·         Ensuring systems and automated processes are designed with high availability and data protection in mind.

·         Maintaining support documentation and issue tracking using Confluence and Jira

Experience & qualifications:

·         Endpoint & access management: Experience with Microsoft Intune and SCCM, and strong understanding of MDM/MAM/Conditional Access and Defender for Endpoint.  Enterprise level Group Policy and Active Directory implementation and troubleshooting skills.

·         Desktop engineering: Advanced Windows 11 troubleshooting. Desktop and Infrastructure troubleshooting and optimisation skills in an Enterprise environment

·         Automation-first: Advanced PowerShell

·         Security tools and principles: Attack Surface Reduction, least privilege access, Windows hardening, confident engagement with InfoSec.

·         Networking foundations: HTTP, SMTP, DNS, TCP/IP, proxies, remote access and load balancers.

·         Communication: Clear written/verbal communication and presentation skills for technical and senior audiences.

·         Process: ITIL certification (desirable) and familiarity with structured change management.