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Help Desk/Intranet Coordinator at Monroe One BOCES

Monroe One BOCES · Fairport, United States Of America · Onsite

2025-09-20 14:00:00.0

$49,920.00 - $63,440.00

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Help Desk/Intranet Coordinator

JobID: 2260

Position Type:
Technology Services

Date Posted:
9/19/2025

Location:
Technology Services

Closing Date:
09/29/2025

Additional Information: Show/Hide
LOCATION OF POSITION: Fairport, NY 14450; Technology Services (RIC) - 11 Linden Park

TERM OF EMPLOYMENT: 12-Month Position, Full-Time

STARTING DATE: As Soon As Possible

SALARY RANGE: $24.00 - $30.50 per hour
*Actual Salary Is Dependent Upon Education, Experience and Contract.

DISTINGUISHING FEATURES OF THE CLASS:
This is a support position responsible for overseeing the operation of technical services in an agency’s technology department. The employee reports directly to and works under the general supervision of the Assistant RIC Director. Logistical coordination and direction of departmental staff is a daily responsibility. Does related work as required.

DUTIES:
1. Oversee the development and operation of online end-user and employee knowledge base sites and documentation systems.
2. Develop, maintain and coordinate various departmental support operations.
3. Receive, respond, triage and prioritize telephone and web-based support requests.
4. Facilitate first-level user support through development and utilization of runbooks.
5. Support and coordinate break-fix issues involving networking and infrastructure, software, services, and endpoints.
6. Coordinate follow-up of additional information requests as well as deployment of support resources.
7. Identify and respond to cybersecurity needs in collaboration with staff members, districts, and incident response team.
8. Facilitate priority communications across multiple organizations under the direction of administrative staff.
9. Map area-specific process flows to identify and implement continuous improvements that support consistency, efficiency, training, and automation.
10. Coordinate help request reporting, analysis, and follow-up activities to ensure satisfactory resolution and appropriate allocation of resources.
11. Support inventory maintenance and management tasks.
12. Develop and leverage relationships with internal team members as well as district contacts to meet shared goals.
13. Train and coach on customer relations and problem management.

QUALIFICATIONS:
1. Civil Service eligibility as a Help Desk/Intranet Coordinator: Graduation from high school or possession of an equivalency diploma, plus EITHER:
(A) Four (4) years paid full time or its part time equivalent experience in the operation and support of a technology help desk, installation or maintenance/repair of computer equipment; OR,
(B) Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree in computer technology, plus two (2) years paid full time or its part time equivalent experience as described in (A);
OR,
(C) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree in computer technology; OR,
(D) Any equivalent combination of training and experience as described by the limits of (A), (B) and (C) above.
2. Good knowledge of computer technology.
3. Good knowledge of computer operation and equipment usage.
4. Supervisory skills and Management skills.
5. Ability to maintain records and ability to write reports.
6. Ability to communicate effectively and ability to establish and maintain effective working relationships.
6. Excellent initiative; good judgement, attention to detail, organizational skills, and follow-through ability.
7. Physically able to perform essential functions of the position (with or without reasonable accommodation).

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Help Desk/Intranet Coordinator at Monroe One BOCES

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