Box Office Support at City of Dearborn, MI

About the Department

HOURS:                      1 0-20 hours per week, evenings, and weekends.  

 Box Office Hours:  Thursday and Friday, 11:00 a.m. to 4:00 p.m.., and two hours before show time on performance days (mostly weekends).          

MINIMUM AGE:                          Must be at least 18 years of age

DISTINGUISHING FEATURES OF WORK:

This is year-round, part time clerical and cashier work.  Emphasis is placed on customer service, sales, cashiering, and computer related functions.  The employee is responsible for handling customer concerns while projecting a positive image of the organization.  The employee performs cashier related duties including collecting fees; distributing tickets, tags, and passes; and completing daily cash reports.  The employee also performs word processing, data entry or other computer-related tasks, as well as general office clerical functions. 

Position Duties

• Delivers superior customer service; performs cashier related duties.
• Handles membership sales as well as activity/program registration
• Performs word processing, data entry, or other computer-related tasks.
• Files documents in proper order according to established filing systems.
• Performs daily record keeping tasks; prepares reports.
• Enforces the rules of the Center with social responsibility.
• Attends mandatory staff meetings.
• Demonstrates regular and predictable attendance as scheduled.
• Performs other duties as assigned.

Minimum Qualifications

• Ability to work independently under general supervision, and to demonstrate initiative in performance of the work.
• Ability to follow established departmental procedures, learn new tasks and adapt to operational changes readily.
• Ability to communicate both verbally and in writing in an effective manner.
• Ability to establish and maintain effective and cooperative relationships with other employees, program participants, and the general public.

Other Qualifications

QUALIFICATIONS:

• Customer service and sales experience, cash handling and knowledge of computer business applications are necessary.
• Must submit to a criminal history check and drug screen.

 
PARTS AND WEIGHTS OF EXAMINATION:
Oral interview:   100%